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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,400.00 - $69,500.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Northern Quest Resort and Casino, operated by the Kalispel Tribe of Indians, is a premier entertainment and hospitality destination located in the Pacific Northwest. Known for its luxurious accommodations, top-tier dining options, and a vibrant casino experience, Northern Quest offers visitors an unparalleled blend of excitement and relaxation. The Resort and Casino uphold the highest standards of guest satisfaction and community values, committed to delivering exceptional service grounded in the core values and mission set by the Executive Team and Tribal Council. The establishment caters to a diverse clientele with multiple food and beverage venues, including Epic, Casino Floor Beverage... Show More
Job Requirements
- Ability to obtain and maintain a Tribal Gaming License
- Valid driver’s license
- Washington State Food Handler Permit within 14 days of start date
- Washington State Liquor Control Board Permit (MAST) within 90 days or first class
- Willingness to work flexible hours as needed
- Ability to lift and move objects up to 75 pounds
- Proficient use of Windows, Excel, Word, and POS systems
- Ability to work under pressure and solve practical problems
- Willingness to comply with all federal, state, tribal laws, and company policies
Job Qualifications
- Associate degree or equivalent hospitality experience
- Minimum of 5 years management experience in full-service restaurant or bar
- Proven skills in managing, training, and retaining team members
- Expertise in craft cocktails, specialty beer, and wine service
- Strong budget management skills
- Proficiency in Microsoft Office and POS systems
- Excellent organizational and communication skills
- Ability to analyze financial reports and operational data
- Effective leadership qualities
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to maintain professional relationships with guests and team members
Job Duties
- Direct and coordinate departmental activities for assigned venues
- Ensure compliance with internal controls and company policies
- Write and monitor weekly work schedules
- Develop departmental objectives, policies, and procedures
- Monitor inventories and cost percentages
- Assist in menu development and marketing promotion
- Handle guest relations and resolve team member issues
- Enforce sanitation practices and safety standards
- Attend mandatory management meetings
- Monitor labor cost and operational expenses
- Develop shift managers and team members
- Hire, train, coach, and counsel staff
- Conduct regular departmental training meetings
- Administer disciplinary actions
- Ensure timely performance reviews
- Adjust staffing levels and schedules
- Maintain attendance records
- Participate in internal review hearings
- Maintain high standards of guest satisfaction and team member relations
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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