Casino Cleaner I Full Time (Harrah's Pompano Beach)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
The hiring establishment is a reputed casino operation known for its vibrant atmosphere and exceptional customer service. Casinos offer guests an engaging experience that combines gaming, dining, entertainment, and hospitality. This particular casino operates in a dynamic environment where maintaining cleanliness, safety, and superior guest service is essential to its success and reputation. As a prominent player in the entertainment and hospitality sector, the casino emphasizes a culture of professionalism, guest engagement, and adherence to strict regulatory guidelines, ensuring a high-quality experience for all visitors. The establishment employs numerous team members dedicated to various operational roles, all contributing to an... Show More
Job Requirements
- Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License
- Must be at least 21 years of age
- Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays
- Must be able to handle physical demands such as frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds with assistance
- Required to walk and stand for prolonged periods
- Ability to safely use cleaning chemicals and equipment according to manufacturer instructions
Job Qualifications
- A high school diploma or GED equivalent is preferred
- Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Skilled in giving full attention to what other people are saying, taking time to understand points, asking questions appropriately, being aware of others' reactions and understanding why they react as they do, talking to others to convey information effectively, and monitoring or assessing performance of oneself or others to make improvements or take corrective action
Job Duties
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back
- Provide superior guest service, positively affect interactions with guests and employees, and have the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees
- Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas
- Vacuum all floors in front and back of house areas
- Clean, disinfect, and restock all restrooms in front and back of house areas
- Mop floors around the bars, restrooms, and entrances in front and back of house areas
- Remove all trash and debris from machines, floors, and trash cans in front and back of house areas and empty all trash and debris in the outside dumpsters
- Use all cleaning chemicals and equipment safely and in accordance with manufacturer instructions
- Answer all calls promptly and professionally
- Participate in routine drills as assigned
- Have complete knowledge of all casino events and promotional activities, and assist as needed
- Keep work area in a clean and orderly manner
- Adhere to regulatory, departmental, and company policies in an ethical manner and empower and require others to do the same
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships
- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests
- Perform other duties as assigned or reasonably requested by any member of management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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