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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Caesars Entertainment, Inc., is a leading casino-entertainment company in the United States with a rich history dating back to 1937. Originating in Reno, Nevada, Caesars has grown to become one of the world’s most diversified casino-entertainment providers, operating some of the most recognizable resort brands such as Caesars®, Harrah's®, Horseshoe®, and Eldorado®. The company prides itself on combining impeccable service, operational excellence, and technological innovation to create an unparalleled guest experience. Caesars is deeply committed to its Team Members, suppliers, communities, and the environment, championing these commitments through its corporate social responsibility framework called People Planet Play. The company culture... Show More
Job Requirements
- Be able to work a flexible schedule including late nights, weekends, and holidays
- Must be at least 21 years of age
- Ability to obtain and maintain 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License
- Must be able to lift and move up to 50 pounds frequently and 100 pounds with assistance
- Ability to work in environments with bright lights, noise, smoke, and varied temperatures
- Complete background check and pre-employment screenings as required
- High school diploma or GED equivalent preferred
- Ability to understand and adhere to safety and operational policies
- Good communication skills
- Physical capability to walk, stand, stoop, kneel, crouch, climb, and use hands effectively
- Willingness to perform duties as assigned and maintain a clean work area
- Must follow company policies and cooperate with team members.
Job Qualifications
- A high school diploma or GED equivalent is preferred
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment and quality standards
- Skills in active listening, effective communication, assessing performance for improvements, and understanding customer reactions
- Ability to work flexible schedules including nights, weekends, and holidays
- Capability of safe operation of cleaning equipment and chemicals
- Ability to handle physical demands such as lifting up to 50 pounds frequently and climbing ladders occasionally
- Must be at least 21 years old
- Ability to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Employee Occupational License.
Job Duties
- Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back
- Provide superior guest service, positively affect interactions with guests and employees, and handle difficult guests courteously
- Clean all slot machines, floors, windows, walls, stairs, and elevators in front and back of house areas
- Vacuum all floors and clean, disinfect, and restock all restrooms in front and back of house areas
- Mop floors around bars, restrooms, and entrances
- Remove all trash and debris from machines and floors and empty trash in outside dumpsters
- Use cleaning chemicals and equipment safely according to manufacturer instructions
- Answer calls promptly and professionally
- Participate in routine drills
- Have knowledge of all casino events and promotional activities and assist as needed
- Keep work area clean and orderly
- Adhere to regulatory, departmental, and company policies ethically
- Handle routine customer complaints and incidents, seeking to maintain positive guest relationships
- Assist in maintaining a spotless casino by disposing of items left on the floor
- Perform other duties as assigned by management
- Ensure operating principles of being clean, safe, friendly, and fun are adhered to
- Use cleaning tools and technologies like two-way radios, vacuum cleaners, industrial sweepers, trash compactors, and cleaning chemicals.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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