Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and Development
Retirement Plan
flexible schedule
Job Description
Our company is a well-established convenience store chain dedicated to providing customers with quick, friendly, and efficient service. We prioritize customer satisfaction and maintaining a clean, organized environment that allows customers to shop with ease. With a strong commitment to upholding company policies and promoting various programs, we take pride in delivering excellent service through our knowledgeable and courteous staff.
The Convenience Store Customer Service Representative (Cashier) plays a vital role in our store operations, serving as the first point of contact for our customers. This role involves running the point of sale (POS) system, managing cash and credit transaction... Show More
The Convenience Store Customer Service Representative (Cashier) plays a vital role in our store operations, serving as the first point of contact for our customers. This role involves running the point of sale (POS) system, managing cash and credit transaction... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in retail or customer service preferred
- ability to operate point of sale (POS) system
- UST Class C certification
- EBT training certification
- adherence to company grooming and uniform policies
- ability to comply with health and sanitation procedures
- ability to work flexible hours including weekends and holidays
- good communication skills
- ability to stand for extended periods
Job Qualifications
- High school diploma or equivalent
- prior experience in customer service or retail environment preferred
- ability to operate a point of sale (POS) system
- excellent communication and interpersonal skills
- familiarity with health and safety regulations
- UST Class C certification
- EBT training certification
- ability to work in a fast-paced environment
- strong attention to detail
- ability to handle cash and credit transactions accurately
- teamwork and problem-solving skills
Job Duties
- Provides positive, personalized customer service by greeting each customer in a friendly manner per our Customer Service Agreement
- runs a point of sale (POS) system and monitors customer lines in order to expedite the sales process
- maintains knowledge of products, services, and loyalty program offered by the company and knows how to complete associated transactions
- adheres to federal, state and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement
- takes an active role in promoting programs introduced by the company
- ensures established standards are adhered to
- listens and responds to customer requests and follows Customer Service Agreement guidelines
- forwards customer complaints, issues and all information to management as needed
- completes daily task list items assigned by manager
- helps ensure equipment is operating correctly and communicates to management when maintenance is needed or issues arise
- learns and follows applicable policies and procedures including grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Handbook
- UST Class C Certified
- EBT Training Certification
- follows and complies with all health and sanitation procedures and adheres to safe work practices
- helps ensure proper stock levels, dating and rotation of all food products and supplies
- attends company required training programs
- assists in training fellow store associates on existing and new training programs as needed
- provides suggestions for and actively participates in improving sales, margins and execution of merchandising and marketing programs
- completes other duties as assigned by management
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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