Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
The City of Amarillo is a well-established municipal government entity committed to delivering exceptional public services to its residents. As a vital part of the community infrastructure, the city provides a wide array of services aimed at improving the quality of life for its citizens. Among these services is the Utility Billing Department, which manages utility billing operations, customer service inquiries, and collections for city utility services. The department is dedicated to accuracy, efficiency, and customer satisfaction, ensuring that billing processes operate smoothly and transparently.
The Utility Billing Department is currently seeking a dedicated and experienced Cashier Lead ... Show More
The Utility Billing Department is currently seeking a dedicated and experienced Cashier Lead ... Show More
Job Requirements
- High school diploma or similar
- Minimum of 2 years experience
- On-the-job training
- Excellent communication skills
- Confidence and skillful negotiating skills
- Computer literate
- Strong organizational skills to give the team direction
- Must have good math skills, such as addition, subtraction, and multiplication to be able to make simple calculations
- Working knowledge of customer service techniques, database systems, web-based systems, billing systems and mobile dispatching systems
- Ability to deal effectively with others in a courteous manner
- Ability to prepare and maintain accurate records
- Ability to speak in a clear and concise manner
- Ability to operate a variety of office equipment
- Ability to ask appropriate questions to obtain necessary information
- Ability to make sound judgments regarding customer issues
- Ability to apply and calculate various rates associated with City services
- Ability to operate a personal computer
- Ability to understand and operate a variety of computer programs simultaneously
- Ability to cope with heavy public traffic both in person and by phone with constant interruptions
- Ability to multi-task
Job Qualifications
- High school diploma or similar
- Minimum of 2 years experience
- Excellent communication skills
- Confidence and skillful negotiating skills
- Computer literate
- Strong organizational skills to give the team direction
- Must have good math skills, such as addition, subtraction, and multiplication to be able to make simple calculations
Job Duties
- Assisting in managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Working closely with Cashier Supervisor and Assistant Supervisor in developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Assisting in training of team members to maximize their potential and give them clear directions and guidelines on how to work effectively
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Working closely with the Cashier Supervisor in providing feedback to assist in performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- Ensure that security procedures are always observed to track theft, lifting, and robbery
- Maintain cash registers and their contents, checking for accuracy in departments daily cash transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: