Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $17.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid holidays
401(k) Plan
Wellness Program
employee discount
Job Description
Williams-Sonoma, Inc. is a leading specialty retailer in the United States, founded in 1956. The company is renowned for offering high-quality, beautifully designed, and functional products for the kitchen and home. Williams-Sonoma's portfolio includes respected brands such as Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands cater to various areas of the home including the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces. The company has a rich heritage and has evolved significantly since opening its first brick-and-mortar store over... Show More
Job Requirements
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to be mobile on the sales floor for extended periods of time
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, up to 75 lbs, while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business
- Part-time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week
- Weekend availability cannot fall on the same day
- an associate must be available on two separate days
Job Qualifications
- Love to close a sale and can articulate a proven ability to exceed goals
- Thrive in an entrepreneurial environment and are constantly looking for ways to think outside-the-box
- Passionate about creating lasting relationships with customers by capturing contacts, re-connecting, and promoting all of the inspiration, events and services Williams-Sonoma has to offer including the Williams-Sonoma Credit Card and product launches
- Know what questions to ask your customers in order to understand their personal style and needs
- Succeed in a team environment, while able to work independently and manage your own
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
Job Duties
- Consistently keep the store energy lively and upbeat for customers and your teammates
- Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes and delivery
- Affirm the client’s purchase and offer additional merchandise suggestions to complement and complete initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- Maintain visual standards and supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want and resolve any issues
- Perform other duties as assigned by management – comply with all Company policies and procedures
- Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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