Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
401(k) Plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacations
Paid holidays
employee discount
Wellness Program
Job Description
Williams-Sonoma, Inc. is a leading specialty retailer dedicated to offering high-quality products for the kitchen and home. Established in 1956, the company has grown into a premier family of brands including Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. Known for its beautifully designed, stylish, and functional products, Williams-Sonoma caters to every area of the home, such as kitchens, living rooms, bedrooms, offices, closets, laundry rooms, and outdoor spaces. The company prides itself on exceptional customer service, functional design, and positively impacting the lives of customers... Show More
Job Requirements
- High school diploma or equivalent preferred
- 1-2 years of relevant customer service experience
- Ability to prioritize and handle multiple tasks simultaneously
- Ability to be mobile on the sales floor for extended periods
- Ability to operate POS systems
- Ability to lift and mobilize medium to large items up to 75 pounds using safety techniques
- Full-time associates must have open availability
- Part-time associates must meet minimum weekend and weekday shift availability requirements
Job Qualifications
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to exceed sales goals
- Ability to work in an entrepreneurial environment and think outside the box
- Strong interpersonal skills to build lasting customer relationships
- Ability to work independently and manage multiple tasks
- Ability to operate POS systems
- Physical capability to lift medium to large items up to 75 pounds using appropriate safety techniques
- Excellent communication skills
Job Duties
- Keep the store energy lively and upbeat for customers and teammates
- Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary
- Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes and delivery
- Affirm the client’s purchase and offer additional merchandise suggestions to complement initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- Maintain visual standards and supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want and resolve any issues
- Perform other duties as assigned by management – comply with all Company policies and procedures
- Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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