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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $1.00
Work Schedule
Standard Hours
Benefits
weekly pay
Free BJ's memberships
Paid Time Off
Flexible health benefits
401(k) retirement plan
Employee stock purchase plan
Job Description
BJ's Wholesale Club is a leading membership warehouse club operator in the United States, serving millions of families and businesses by offering high-quality products at unbeatable prices. With a committed workforce of more than 30,000 team members, BJ's Wholesale Club focuses on delivering outstanding service and value to its members. The company operates with a clear purpose – to help families save on the essentials they need most, creating a shopping environment that is both convenient and customer-centric. BJ's Wholesale Club offers a positive, supportive workplace where employees can thrive and grow professionally, benefiting from a culture that values teamwork,... Show More
Job Requirements
- High school diploma or equivalent
- Prior leadership experience preferred
- Prior membership or sales knowledge and experience preferred
- Prior cashier experience preferred
- Basic math skills required
- Ability to stand and move frequently on hard surfaces
- Ability to lift objects up to 30 pounds, occasionally with assistance
- Ability to navigate system applications
- Reliable attendance and punctuality
Job Qualifications
- Prior leadership experience preferred
- Prior membership or sales knowledge and experience preferred
- Prior cashier experience preferred
- Basic math skills required
Job Duties
- Supervises the front line including cashiers, SCO, and membership desk in the absence of the Front End Manager
- Models and provides excellent member service, while coaching, teaching and developing team members to do the same
- Drives membership metrics through acquisition, retention, loyalty and experience programs
- Drives member engagement, speed, and productivity on the front end
- Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline team members on tasks, responsibilities and expectations defined by position
- Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement
- Performs front end responsibilities including closing through POS and member escalated service issues
- Acts with sense of urgency to ensure members are assisted in a timely and efficient manner
- Acts as a backup for cashiers and Membership Sales Ambassadors when needed
- Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals
- Manages self-checkout lanes and assists members with operations and technical difficulties
- Collects payments via cash, check, or other charge payments and issues receipts, refunds, or credits
- Maintains cleanliness of front of club member servicing areas
- Navigates within system applications and utilizes online task management system to manage workflow
- Performs other duties as assigned including working in other departments as needed
- Maintains all club policies and procedures
- Ensures regular, predictable, full attendance is an essential function of the job
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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