Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Work Schedule
Day Shifts
Night Shifts
Benefits
wellness programs
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a prominent leader in the entertainment and gaming industry, known for its wide array of integrated entertainment options, including sports content and casino gaming experiences. With a substantial presence through 43 entertainment destinations across North America and a growing footprint in online sports betting and iCasino via theScore Bet Sportsbook and Casino®, PENN Entertainment is committed to more than just providing fun — it upholds strong values of diversity, sustainability, and community involvement. The company fosters a work culture that appreciates talent, encourages career growth, and supports the well-being of its team members through competitive total rewards... Show More
Job Requirements
- clark county health card
- fast food, cash register and cash handling experience
- ability to present self in a professional, pleasant, confident and well groomed manner
- ability to perform basic math
- ability to read, write, and communicate verbally in English
Job Qualifications
- fast food, cash register and cash handling experience
- ability to present self in a professional, pleasant, confident and well groomed manner
- skill in establishing and maintaining effective working relationships with guests and staff
- ability to perform basic math
- full knowledge and understanding of company and department rules, policies and procedures
- ability to read, write, and communicate verbally in English
Job Duties
- provide quality customer service to both internal and external guests by specifically maintaining established quality standards for timely food delivery
- demonstrate and practice the three steps of service to both external and internal guests: a warm, friendly greeting, anticipating and complying with guest needs and providing a sincere farewell by saying, thank you, and good bye
- completes guest training to ensure understanding of the M Resort service standards
- complies fully with all state and federal food and beverage laws and requirements
- maintain quality service standards for friendliness, timeliness, presentation, sanitation, and safety
- anticipate the needs of internal and external guests to deliver the expected quality of products and services
- provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area
- take ownership of a guest complaint and follows through until resolution is achieved
- apologize and resolve guest issues by achieving instant guest satisfaction
- resolve guest complaints and ensures guest does not leave unhappy
- provide for uncompromising levels of cleanliness
- provide exceptionally friendly service by smiling and maintaining eye contact while on stage performing job
- serves as an ambassador of the M Resort inside and outside of the workplace
- always speaks positively, with no negative comments
- answers guest inquiries promptly and accurately
- escorts customers to desired location rather than just pointing out directions to another area of the casino
- ensures proper usage of casino property to prevent damage or unnecessary wear and tear
- protects the assets of the casino
- corrects and responds promptly to any errors in food or beverage orders
- maintains the security and balance of the cash bank and returns the bank in good order to authorized personnel after work shift
- reports any shortages to supervisor that happened during shift
- repays any shortages
- must provide courteous and friendly service to all guests and staff
- performs related work as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: