Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.95 - $21.32
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Same Day Pay
competitive pay
Inclusive culture
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
long term disability
Paid holidays
Paid Time Off
staff discount
Career development opportunities
Paid community volunteer opportunities
Tuition Reimbursement
401(k) plan with Company Match
Berkshire Stock investment option
Job Description
Nebraska Furniture Mart (NFM) has been a beloved staple in the furniture retail industry since 1937, known for its commitment to creating a welcoming environment for both customers and employees. As one of the largest home furnishing stores in the United States, NFM offers an extensive selection of furniture, appliances, electronics, and flooring. Their dedication to exceptional customer service and community involvement has earned them recognition as one of Furniture Today’s Best Places to Work. The company prides itself on offering a fun, stable work environment with no history of layoffs, fostering a culture that encourages personal development, volunteering, and... Show More
Job Requirements
- High school diploma or GED preferred
- One year of customer service experience
- Ability to enter data quickly and accurately
- Computer skills and ability to navigate MS Office applications
- Ability to work flexible hours including nights and weekends
- English/Spanish bilingual preferred
- Successful completion of pre-employment background check
Job Qualifications
- High school diploma or GED preferred
- One year of customer service experience including answering customer questions and concerns on a regular basis with one-to-one interaction
- Ability to enter data quickly and accurately
- Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)
- Ability to work nights, weekends, and/or early morning hours based on business needs
- English/Spanish bilingual speakers preferred
- Knowledge of Microsoft Office applications
Job Duties
- Provide world-class customer service
- Resolve situations for customers in a prompt, accurate, and friendly manner
- Create positive experiences and build relationships to enhance customer loyalty
- Follow up with customer concerns, issues, needs in a timely manner
- Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action
- Research and review customer accounts
- Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters
- Process returns, exchanges, refunds, cancellations, credit memos, adjustments, and service claims accurately and in a timely manner
- Maintain a clean and organized workstation
- Complete training and continue to learn new things
- Be a kind, helpful, and courteous team player representing NFM at the highest level
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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