Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Flexible Schedule
Career development opportunities
employee recognition programs
Job Description
Buffalo Wild Wings is a leading sports bar and restaurant chain renowned for its vibrant atmosphere, exceptional service, and mouth-watering menu offerings that include a wide variety of wings, sauces, and beverages. Established with a mission to create a memorable dining experience that combines food, fun, and sports, Buffalo Wild Wings has grown to become a popular destination for guests seeking a lively environment to enjoy good company and great food. With numerous locations across the United States, the company prides itself on delivering superior customer service and fostering a community-centric approach that values each guest’s experience. The organization emphasizes... Show More
Job Requirements
- Minimum 16 years of age (State Minor Laws supersede)
- Prior experience in restaurant or customer service role preferred
Job Qualifications
- Knowledgeable about current marketing promotions and upcoming events to inform guests
- Proficient in the use of Point of Sale systems
- Knowledgeable of menu selection and ability to suggestively sell add on items to increase ticket totals
- Basic mathematical skills and ability to complete accurate cash transactions
- Knowledge of proper sanitation, food safety, and security procedures
- Superior customer service and interpersonal skills to satisfy guest needs and solicit feedback
- Skill in time management and organization with excellent attention to detail
- Ability to take direction and execute team and company objectives while multitasking accordingly
- Knowledge of food and drink menus to make genuine suggestions to guests
- Conflict management skills, analytical skills, and high emotional intelligence to recognize and solve problems
- Ability to comply with all portion sizes, quality standards, and department rules and procedures
- Ability to multitask and prioritize responsibilities
Job Duties
- Provide friendly welcome to incoming guests while ensuring timely seating
- Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
- Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
- Respond to customer complaints/concerns and know when to get a manager involved
- Make genuine connections/engage our guests so they have a personalized experience
- Take payments/handle cash drawer and process credit card transactions
- Apply menu knowledge to make genuine suggestions and upsell
- Correctly enter takeout orders into Point Of Sale system
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
- Thank guests as they leave and solicit feedback about the quality of service they experienced, express your hope that they will return to BWWs in the future
- May help prep Expo window
- Monitor and stock restroom
- Other duties as assigned by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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