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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $15.50
Benefits
Weekly Payroll
Competitive hourly pay
Full-time and part-time shifts
Employee Assistance Programs
Paid Time Off
health insurance options
supportive work environment
Job Description
Jacobsen|Daniels is a reputable company specializing in providing quality parking services. With a commitment to customer satisfaction and operational excellence, the company operates in dynamic and fast-paced environments such as airports. The location for this role is the Buffalo Niagara International Airport, a busy and important transport hub that serves thousands of travelers daily. The company offers both full-time and part-time employment opportunities with weekly payroll, ensuring that employees receive their wages reliably every week, which is a significant advantage for financial planning and stability. The pay rate for this position is competitive, set at $15.50 per hour, reflecting the... Show More
Job Requirements
- Minimum high school diploma or equivalent
- Minimum 1 year experience in hospitality or customer service
- Ability to handle cash transactions accurately
- Strong communication skills
- Must be able to work full-time or part-time shifts
- Must be able to stand or sit for long periods
- Must be able to obtain an acceptable Criminal History Report
- Ability to work under deadlines with occasional interruptions
- Ability to interact professionally with staff and customers
Job Qualifications
- Minimum 1 year in hospitality industry including experience in guest and/or customer service (parking industry a plus)
- Excellent communication skills
- Strong problem solving and listening skills
- Excellent guest service and hospitality skills
- Ability to function in a team setting and to work well on your own
- Strong sense of personal motivation and responsibility
- Excellent time management skills
- Must be able to obtain an acceptable Criminal History Report
Job Duties
- Greet arriving guests, provide courteous, efficient, and enthusiastic service for guests requesting valet parking
- Verify the 'bank' of cash provided for change and necessary supplies at the start of each shift
- Collect payment either through cash, credit card or validation always securing cash according to the company's standard operating procedures
- Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
- Provide the correct change for cash transactions and issue a receipt for all fee transactions
- Accurately complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers
- Record guest names, vehicle information and secure the guest's keys for parking
- Accommodate guests requiring special assistance and aid
- Report issues and/or potential problems which may have an impact on the security of guest vehicles
- Respond to emergency situations when required
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs
- Respond effectively to guest inquiries, providing excellent guest service
- Resolve guest complaints within scope of authority
- otherwise refer the matter to management
- Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Always keep valet and cashier booth area neat and tidy
- Quote prices for parking services for which money is received upon customer receipt
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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