Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Job Description
Goodwill NCW is a mission-driven nonprofit organization dedicated to helping individuals overcome barriers to employment by providing resources, training, and opportunities. With a strong community focus, Goodwill NCW operates retail stores that serve as both shopping destinations and places where donations are collected to support their workforce development programs. The organization is committed to elevating people by creating inclusive environments where customers and donors are valued, supported, and inspired to contribute to a greater cause. The retail stores not only offer affordable goods but also foster connections that improve lives and build stronger communities.
The Customer Experience Specialis... Show More
The Customer Experience Specialis... Show More
Job Requirements
- Previous experience with cash handling or retail environment
- Basic math skills
- Strong attention to detail
- Outstanding customer service skills
- Willingness to assist where needed
- Ability to operate a cash register and count money accurately
- Basic computer skills or willingness to learn
- Ability to work various hours including holidays, evenings and weekends
Job Qualifications
- Previous experience with cash handling and/or the retail environment is preferred
- Basic math skills are preferred
- Strong attention to detail
- Outstanding customer service skills
- Willingness to assist where needed
- Ability to operate a cash register and accurately count money
- At least a basic level of competency with computers or a willingness and ability to learn
- Willingness and ability to work various hours which may include holidays, evenings and weekends
Job Duties
- Ensures 100% customer delight by efficiently and accurately ringing their selections and expressing appreciation for their purchase
- Effectively shares Round Up program and Good Points card administration as applicable
- Operates telephone including cordially answering calls and operating the paging system
- Maintains the fitting rooms and ensures items on the return rack are taken back to the proper location and ensures customer returns are returned to the proper location or taken to the proper value stream if damaged or defective
- Keeps the register area safe, neat, clean and organized per current guidelines and completes other cleaning tasks as assigned
- Assists customers in locating and selecting items when possible or seeks assistance for the customer if unable to help
- Properly displays items according to merchandising guidelines and assists with applicable merchandising throughout the store such as endcaps, seasonal sets, remerchandising, creating goodie bags, etc. (specific responsibilities are location dependent)
- Proficiently pulls and merchandises items according to schedule and leader direction
- Assists with price checks at the register when paged
- Proficiently stores and restocks new goods and replenishment items (where applicable), and merchandises new goods to the sales floor
- Completes markdowns
- Completes tasks on the opening and closing checklists and recovers the store
- Updates the parking lot maintenance checklist
- Serves as a positive role model and assists with peer training of new or developing team members
- Provides back up store maintenance and production when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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