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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.65 - $17.25
Work Schedule
Flexible
Benefits
Prescription drug insurance
Paid holidays
Dental Insurance
Health Insurance
Employee assistance program
Tuition Reimbursement
Paid Time Off
Paid sick time
Vision Insurance
Job Description
Mariano's, a subsidiary of The Kroger Company since 2015, is a renowned grocery store chain based in Illinois, serving over 40 stores throughout the Chicago Metro area. As part of the larger Kroger family of companies, Mariano's takes pride in its diverse teams who share a passion for food and people. Their unified mission is To Feed the Human Spirit, emphasizing not only quality food but also community, employee development, and customer service. Mariano's has built a strong reputation for innovation, striving to create outstanding experiences for customers, communities, and employees alike. With food at the heart of all they... Show More
Job Requirements
- Customer service experience
- Effective communication skills
- Knowledge of basic math such as counting, addition, and subtraction
- Ability to work in a fast-paced, sometimes stressful environment
- Honest and dependable work ethic
- Ability to follow directions and work cooperatively
- Ability to manage conflict calmly and effectively
- Must be able to perform job functions with or without reasonable accommodation
- Willingness to adhere to company policies and safety guidelines
- Ability to engage positively with a diverse customer base
- Basic computer skills for POS operation
- Adaptability to changing schedules and duties.
Job Qualifications
- Customer service experience
- Effective communication skills
- Knowledge of basic math including counting, addition, and subtraction
- Ability to handle multiple payment types accurately
- Familiarity with point of sale (POS) systems
- Strong commitment to integrity and honesty
- Ability to work cooperatively in fast-paced environments
- Conflict management skills
- Ability to follow directions precisely
- Commitment to safety and adherence to food regulations
- Ability to manage customer inquiries and provide helpful information
- Experience with diverse customer interactions
- Ability to maintain composure and professionalism under pressure
- Willingness to learn and adapt to new procedures and technology.
Job Duties
- Greet, engage and assist customers actively and visibly
- Process customer transactions quickly, accurately, and efficiently
- Handle various payment tenders including cash, checks, credit, debit, SNAP EBT, WIC, coupons, and loyalty offers according to company policy
- Monitor and control cash shortages and overages honestly to prevent loss
- Adhere to guidelines on restricted sale items such as alcohol, tobacco, and DVDs
- Report pricing discrepancies to the Scan Coordinator promptly
- Follow all established policies and procedures for postage stamps, gift cards, coupons, and adhere to current and seasonal promotional ads
- Maintain compliance with food safety regulations and safety programs, identify unsafe conditions and report them to management
- Conduct preventive maintenance by inspecting equipment and notifying management of needed repairs
- Create a welcoming environment for customers by answering questions about products and store services
- Abide by all local, state, and federal laws and company guidelines
- Manage conflict responsibly in a nonconfrontational manner
- Act with honesty and integrity regarding customer and business information
- Seek assistance when needed to resolve customer and business issues
- Provide support through direct interaction with minors, individuals with special needs, and older adults
- Perform all essential functions with or without reasonable accommodation.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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