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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.50 - $15.50
Benefits
401(k) Plan
Healthcare plans
Virtual Doctor Visits
associate discount
Dave Ramsey's SmartDollar Program
Associate assistance program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Job Description
Rural King Farm and Home Store is a well-established retail chain that specializes in providing a wide range of agricultural supplies, farm equipment, home goods, and outdoor products to rural communities. Founded with a mission to support rural living and agriculture, Rural King has cultivated a reputation for offering exceptional products and dedicated service to its customers. The company prides itself on fostering a positive, people-first workplace culture where associates are empowered to grow professionally and personally. Rural King emphasizes a supportive environment, competitive benefits, and opportunities for advancement, making it an attractive employer for individuals seeking stable and fulfilling... Show More
Job Requirements
- High school diploma or equivalent
- Previous retail or cashier experience preferred but not required
- Ability to maintain a seated or standing position for extended durations
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- Able to navigate and access all facilities
- Skill to effectively communicate verbally with others, both in-person and via electronic devices
- Close vision for computer-related tasks
Job Qualifications
- Possess exceptional customer service skills and a desire to help others
- Comfortable navigating computer systems and software to assist customers or manage activities
- Excellent verbal and written interpersonal and communication skills
- Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
- Strong communications (written, oral and interpersonal skills)
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
- Proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization
- Ability to complete repetitive activities
- Demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks
- Demonstrates a proactive and positive attitude towards training new cashiers
Job Duties
- Exceed customer expectations by delivering outstanding service through clear communication and active listening
- Greet customers with a friendly and welcoming demeanor as they enter the store
- Follow the cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
- Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
- Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
- Provide product information and answer basic customer inquiries, offering recommendations as appropriate
- Coordinate with the loaders promptly respond to customer requests for assistance
- Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism
- Stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction
- Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
- Utilize the designated cashier script to engage with customers during transactions
- Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options
- Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor
- Ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy
- Ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed
- Maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service
- Execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers
- Refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience
- Keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience
- Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
- Participate in cross-training for flexibility in various departments and responsibilities
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars
- Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
- Demonstrate behaviors that exemplify Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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