Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
401(k) Plan
Healthcare plans
Virtual Doctor Visits
associate discount
Dave Ramsey's SmartDollar Program
Associate assistance program
24/7 Chaplaincy Services
Job Description
Rural King Farm and Home Store is a reputable retail establishment dedicated to serving rural communities by providing a comprehensive range of farm, home, and lifestyle products. The company prides itself on fostering a positive and rewarding workplace culture for its associates, emphasizing a people-first environment that promotes growth and professional development. Rural King is known for its commitment to exceptional customer service, community engagement, and offering competitive benefits to its team members, which positions it as a desirable employer in the retail sector.
As a part of the Rural King team, associates are given ample opportunities to advance ... Show More
As a part of the Rural King team, associates are given ample opportunities to advance ... Show More
Job Requirements
- Ability to maintain a seated or standing position for extended durations
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- Ability to navigate and access all facilities
- Skill to communicate verbally with others in-person and electronically
- Close vision for computer-related tasks
- Reasonable accommodations may be made for individuals with disabilities
Job Qualifications
- Exceptional customer service skills and a desire to help others
- Comfortable navigating computer systems and software
- Excellent verbal and written interpersonal and communication skills
- Ability to interact with the team in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient
- Strong written, oral, and interpersonal communication skills
- Ability to actively listen, ask relevant questions, and provide thorough responses
- Proficiency in adapting communication style to diverse individuals at different organizational levels
- Ability to complete repetitive activities
- Demonstrated resilient mindset with motivation and optimism in the face of setbacks
- Proactive and positive attitude towards training new cashiers
Job Duties
- Exceed customer expectations by delivering outstanding service through clear communication and active listening
- Greet customers with a friendly and welcoming demeanor as they enter the store
- Follow the cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
- Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
- Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
- Provide product information and answer basic customer inquiries, offering recommendations as appropriate
- Coordinate with the loaders promptly respond to customer requests for assistance
- Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism
- Stand in designated area in front of the registers to indicate availability to assist customers
- Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
- Introduce the benefits of the Rural King Visa card to customers, highlighting exclusive offers, rewards, and financing options
- Respond to incoming calls at the registers with impeccable phone etiquette
- Ensure the reconciliation of registers and filing of paperwork with 100% accuracy
- Ensure proper deactivation of Electronic Article Surveillance devices or spider wrapped products
- Maintain heightened awareness to prevent loss (shrink) and deliver exceptional customer service
- Execute cashier responsibilities including stocking coolers, cleaning front windows, and managing registers
- Refill popcorn and coffee stations timely to meet customer demands
- Keep shopping carts and restrooms clean and well-maintained
- Use office equipment such as telephone, copy machine, fax, calculator, and computer
- Participate in cross-training for flexibility in departments
- Actively participate in training programs, workshops, and webinars to acquire new knowledge
- Provide friendly, proactive, and professional support internally and externally
- Demonstrate Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, Continuous Improvement
- Perform other assigned duties
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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