Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger is America's largest grocer, evolving from a humble grocery store in Cincinnati over a century ago to a powerful retail giant with nearly 2,800 stores across 35 states, operating under 28 distinct brand names. With a strong commitment to food and community, Kroger has positioned itself as a leader in the grocery industry by merging innovation with a passion for service. At the core of this thriving enterprise is Kroger's dedication to feeding the human spirit through fresh, quality products and exceptional customer experiences. This company doesn't just sell groceries; it creates a dynamic and welcoming environment where customers... Show More
Job Requirements
- Customer service experience
- Effective communication skills
- Knowledge of basic math including counting, addition, and subtraction
- Prior experience as a Bagger or Courtesy Clerk preferred
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative fashion
- Capacity to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Job Qualifications
- Customer service experience
- Effective communication skills
- Knowledge of basic arithmetic including counting, addition, and subtraction
- Ability to understand and operate POS systems
- Ability to manage cash handling with integrity
- Strong interpersonal skills to engage with diverse customer base
- Ability to work in a fast-paced, often stressful environment
- Capability to handle conflict calmly and cooperatively
- Willingness to adhere strictly to safety and food regulations
- Experience providing support to individuals with special needs is a plus
Job Duties
- Greet customers actively and assist them during their shopping experience
- Process customer transactions quickly, accurately, and efficiently using the POS system
- Handle various tenders including cash, checks, credit, debit, SNAP EBT, coupons, and loyalty offers as per company policy
- Adhere to company guidelines on cash shortages, overages, and restricted sale items such as alcohol and tobacco
- Report pricing discrepancies to the Scan Coordinator promptly and follow established policies for gift cards and coupons
- Stay updated on current and seasonal promotions and ads
- Maintain food safety regulations and store safety procedures while identifying and reporting unsafe conditions
- Conduct preventive maintenance by inspecting equipment and reporting repair needs
- Create a welcoming environment for customers by answering questions about products and store policies
- Comply with all applicable laws and company guidelines
- Manage conflict professionally, honestly, and respectfully
- Provide support to minors, individuals with special needs, and older adults
- Follow directions and seek assistance to resolve customer and business issues effectively
- Perform essential job functions with or without reasonable accommodations
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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