Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k) Plan
Healthcare plans
Virtual Doctor Visits
associate discount
Financial Wellness Program
Associate assistance program
24/7 Chaplaincy Services
Job Description
Rural King Farm and Home Store is a well-established retail company dedicated to serving rural communities with a commitment to quality products and exceptional customer service. This company is known for fostering a people-first work environment, providing opportunities for growth, and offering competitive benefits to its associates. Rural King values its employees and strives to provide a rewarding workplace where both entry-level and experienced professionals can thrive. The company emphasizes a culture of teamwork, integrity, initiative, and continuous improvement, creating a positive atmosphere where employees feel valued and supported in their professional journey.
Joining the Rural King team means ... Show More
Joining the Rural King team means ... Show More
Job Requirements
- ability to maintain a seated or standing position for extended durations
- ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- able to navigate and access all facilities
- skill to effectively communicate verbally with others, both in-person and via electronic devices
- close vision for computer-related tasks
Job Qualifications
- possess exceptional customer service skills and a desire to help others
- comfortable navigating computer systems and software to assist customers or manage activities
- excellent verbal and written interpersonal and communication skills
- ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
- strong communications (written, oral and interpersonal skills)
- demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
- proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization
- ability to complete repetitive activities
- demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks
- demonstrates a proactive and positive attitude towards training new cashiers
Job Duties
- exceed customer expectations by delivering outstanding service through clear communication and active listening
- greet customers with a friendly and welcoming demeanor as they enter the store
- follow the cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
- execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
- communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
- provide product information and answer basic customer inquiries, offering recommendations as appropriate
- coordinate with the loaders promptly respond to customer requests for assistance
- efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism
- stand in designated area in front of the registers to indicate that you are available to assist customers when not currently engaged in a transaction
- emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
- utilize the designated cashier script to engage with customers during transactions
- introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options
- respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself as a representative of Rural King using a professional and friendly demeanor
- ensure the reconciliation of registers and filing of paperwork with an unwavering commitment to achieving 100% accuracy
- ensure proper deactivation of either EAS (Electronic Article Surveillance) devices or spider wrapped products as needed
- maintain heightened awareness of your surroundings to prevent loss (shrink) and deliver exceptional customer service
- execute cashier responsibilities thoroughly, encompassing a range of tasks such as stocking coolers, cleaning front windows, and efficiently managing registers
- refill popcorn and coffee stations in a timely manner to meet customer demands and maintain a positive experience
- keep shopping carts and restrooms clean and well-maintained to ensure a positive customer experience
- use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
- participate in cross-training for flexibility in various departments and responsibilities
- actively participate in learning initiatives offered such as training programs, workshops, and webinars
- leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
- provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
- demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: