Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling
Career growth opportunities
Job Description
Kroger is America's largest grocer, originating from a small Cincinnati grocery store over a century ago, now operating nearly 2,800 stores across 35 states under 28 different names. As a leading supermarket chain, Kroger is dedicated to creating exceptional customer experiences by bringing together diverse teams passionate about food and community. The company's mission, "To Feed the Human Spirit," reflects their commitment to innovation, quality, and care, ensuring customers, communities, and associates feel valued and supported. Kroger's core values include respect, honesty, integrity, diversity, inclusion, and a steadfast focus on safety, fostering an environment where every associate feels empowered and... Show More
Job Requirements
- Customer service experience
- Effective communication skills
- Knowledge of basic math including counting, addition, and subtraction
Job Qualifications
- Customer service experience
- Effective communication skills
- Knowledge of basic math including counting, addition, and subtraction
- Ability to work cooperatively in fast-paced environments
- Strong interpersonal and conflict management skills
- Honesty and integrity in handling information
- Willingness to follow directions and seek help when needed
- Ability to provide supportive interaction with diverse customer groups
Job Duties
- Be visible and actively greet, engage and assist customers
- Process customer transactions through the checkout lane quickly, accurately, and efficiently
- Handle various tenders such as cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, complex loyalty offers, coupons, and checkout procedures according to company policy
- Understand and adhere to company limits on cash shortages and/or overages and work honestly and effectively to control loss
- Follow guidelines on restricted sale items such as alcohol, tobacco, and DVDs
- Report pricing discrepancies to the Scan Coordinator
- Follow established policies and procedures for postage stamps, gift cards, and coupons
- Stay current with present, future, seasonal and special ads
- Adhere to all food safety regulations and guidelines
- Comply with safety procedures and identify unsafe conditions, accidents, or issues and notify store management
- Perform preventive maintenance by inspecting equipment and notifying appropriate personnel of needed repairs
- Create a welcoming environment by answering questions about products and services
- Adhere to all local, state and federal laws, and company guidelines
- Work cooperatively in a high-paced and sometimes stressful environment
- Manage conflict reasonably and nonconfrontationally
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance when necessary to resolve issues
- Provide support and assistance to minors, individuals with special needs, and older adults
- Perform essential functions with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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