Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Benefits
401(k) Plan
Healthcare plans
Virtual Doctor Visits
associate discount
Employee assistance program
Hardship assistance program
Chaplaincy services
Job Description
Rural King Farm and Home Store is a prominent retail establishment committed to serving rural communities by providing a comprehensive range of farm and home products. With a focus on creating a positive and rewarding work environment, Rural King invests in its associates by offering opportunities for professional development, competitive benefits, and a people-first culture. The company values its employees and continually supports their growth through resources and training programs, whether they are beginning their careers or bringing prior professional experience. Dedicated to excellence, the Rural King team works together to deliver exceptional service and meet the unique needs of... Show More
Job Requirements
- High school diploma or equivalent
- Previous cashier or retail experience preferred
- Ability to communicate clearly and effectively
- Basic computer skills
- Ability to stand or sit for extended periods
- Ability to lift, push, or pull up to 50 pounds
- Strong attention to detail
- Friendly and approachable demeanor
- Willingness to learn and participate in training
- Ability to multitask and work in a team environment
Job Qualifications
- Exceptional customer service skills
- Comfortable navigating computer systems and software
- Excellent verbal and written interpersonal and communication skills
- Ability to interact effectively in a fast-paced environment
- Strong communication skills including written, oral, and interpersonal
- Ability to actively listen and ask relevant questions
- Proficient in adapting communication style to diverse individuals
- Ability to complete repetitive activities
- Resilient mindset with motivation and optimism
- Proactive and positive attitude towards training new cashiers
Job Duties
- Exceed customer expectations by delivering outstanding service through clear communication and active listening
- Greet customers with a friendly and welcoming demeanor as they enter the store
- Follow the cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan
- Execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
- Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
- Provide product information and answer basic customer inquiries, offering recommendations as appropriate
- Coordinate with the loaders promptly respond to customer requests for assistance
- Efficiently execute precise transactions while prioritizing timely service, and handle price dispute resolution with professionalism
- Stand in designated area in front of the registers to indicate availability to assist customers when not engaged in a transaction
- Emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
- Utilize the designated cashier script to engage with customers during transactions
- Introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options
- Respond to incoming calls at the registers with impeccable phone etiquette, identifying the store and yourself professionally
- Ensure reconciliation of registers and filing of paperwork with unwavering commitment to accuracy
- Ensure proper deactivation of EAS devices or spider wrapped products as needed
- Maintain awareness to prevent loss and deliver exceptional customer service
- Execute cashier responsibilities including stocking coolers, cleaning front windows, and managing registers
- Refill popcorn and coffee stations timely to meet customer demands
- Keep shopping carts and restrooms clean and well-maintained
- Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
- Participate in cross-training for flexibility
- Actively participate in learning initiatives to acquire new knowledge and refine skills
- Provide friendly and professional support internally and externally
- Demonstrate Rural King's values in all behaviors
- Perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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