Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
401(k) Plan
Healthcare plans
Virtual Doctor Visits
associate discount
Associate assistance program
Paid Time Off
Training and development programs
Job Description
Rural King Farm and Home Store is a well-established retail company dedicated to serving rural communities by providing high-quality farm, home, and garden products. The company is renowned for fostering a people-first culture, emphasizing a positive and rewarding workplace environment for all associates. Rural King offers numerous opportunities for professional growth, competitive benefits, and supports a team-oriented atmosphere. It strives to create an engaged workforce that is committed to delivering exceptional customer experiences across its stores. Whether you are entering the workforce or possess professional experience, Rural King is committed to nurturing your career and providing the necessary resources to... Show More
Job Requirements
- High school diploma or equivalent
- previous cashier or retail experience preferred
- ability to maintain a seated or standing position for extended durations
- ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
- able to navigate and access all facilities
- skill to effectively communicate verbally with others, both in-person and via electronic devices
- close vision for computer-related tasks
- willingness to follow company policies and procedures
- ability to work a flexible schedule including weekends and holidays
Job Qualifications
- Possess exceptional customer service skills and a desire to help others
- comfortable navigating computer systems and software to assist customers or manage activities
- excellent verbal and written interpersonal and communication skills
- ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient
- strong communications (written, oral and interpersonal skills)
- demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
- proficiency in adapting communication style and tone to effectively interact with individuals from diverse backgrounds and at different levels within the organization
- ability to complete repetitive activities
- demonstrated resilient mindset and the ability to maintain motivation and optimism in the face of difficulties and setbacks
- demonstrates a proactive and positive attitude towards training new cashiers
Job Duties
- Exceed customer expectations by delivering outstanding service through clear communication and active listening
- greet customers with a friendly and welcoming demeanor as they enter the store
- follow the Cashier script to assist customers through the transaction process and educate them on company programs such as the loyalty program, RK Visa, and RK Plus Protection Plan (RKPPP)
- execute cash management, return, layaway, and exchange policies with precision and adherence to company guidelines
- communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers
- provide product information and answer basic customer inquiries, offering recommendations as appropriate
- coordinate with the loaders promptly respond to customer requests for assistance
- efficiently execute precise transactions while prioritizing timely service and handle price dispute resolution with professionalism
- stand in designated area in front of the registers to indicate availability to assist customers
- emphasize the value of joining the Rural King loyalty program, detailing benefits such as special offers, points accumulation, and personalized recommendations
- utilize the designated cashier script to engage with customers during transactions
- introduce the benefits of the Rural King Visa card to customers, highlighting its advantages such as exclusive offers, rewards, and flexible financing options
- respond to incoming calls at the registers with impeccable phone etiquette
- ensure the reconciliation of registers and filing of paperwork with a commitment to 100% accuracy
- ensure proper deactivation of EAS devices or spider wrapped products as needed
- maintain heightened awareness of surroundings to prevent loss (shrink) and deliver exceptional customer service
- execute cashier responsibilities thoroughly, including stocking coolers, cleaning front windows, and managing registers
- refill popcorn and coffee stations in a timely manner
- keep shopping carts and restrooms clean and well-maintained
- use general office equipment such as telephone, copy machine, fax machine, calculator, and computer
- participate in cross-training for flexibility in various departments
- actively participate in learning initiatives such as training programs, workshops, and webinars
- provide friendly, proactive, and professional internal and external support to others
- demonstrate behaviors that exemplify Rural King's values
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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