Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
generous discount on all Williams-Sonoma brands
401(k) Plan
Wellness Program
paid vacations and holidays
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Williams-Sonoma, Inc. is a premier specialty retailer founded in 1956, known for high-quality kitchen and home products in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are respected leaders in the industry, offering stylish, functional, and beautifully designed products for every area of the home — from kitchens and living rooms to bedrooms, home offices, closets, laundry rooms, and outdoor spaces. At Williams-Sonoma, what has remained consistent throughout our history is our passion for outstanding customer... Show More
Job Requirements
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Ability to operate POS system
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- Full-time associates must have open availability to meet business needs
- Part-time flex associates must be available for minimum 15 hours per week, including scheduled shifts on weekends and weekdays
- Availability for annual inventory and holiday season November and December
- Weekend availability must be on two separate days
- Ability to prioritize and handle multiple tasks simultaneously
Job Qualifications
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to operate POS system
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- Thrive in an entrepreneurial environment and constantly look for ways to think outside-the-box
- Passionate about creating lasting relationships with customers by capturing contacts, reconnecting and promoting all of the inspiration, events and services Williams-Sonoma has to offer
- Know what questions to ask customers to understand their personal style and needs
- Succeed in a team environment while able to work independently and manage your own responsibilities
Job Duties
- Consistently keep the store energy lively and upbeat for customers and your teammates
- Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- Manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes, and delivery
- Affirm the client's purchase and offer additional merchandise suggestions to complement and complete initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- Maintain visual standards and supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want and resolve any issues
- Perform other duties as assigned by management
- Comply with all company policies and procedures
- Foster an environment where all associates are treated fairly and with dignity and respect in accordance with our People-First Philosophy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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