Job Overview

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Employment Type

Temporary
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

seasonal employment
competitive hourly wage
On-site work environment
inclusive work culture
team collaboration
Employee Discounts
Opportunity to work at a unique haunted attraction

Job Description

Thirteenth Floor Entertainment Group presents a unique opportunity to join The Queen Mary's Dark Harbor, one of the most iconic seasonal haunted attractions located at 1126 Queens Hwy, Long Beach, CA. Known for its spine-tingling experiences and theatrical ambiance, Dark Harbor draws thousands of visitors each season who are eager to dive into a world where reality blends with horror and fantasy. This seasonal event, running from September 19th through November 2nd, 2025, offers an unforgettable environment that combines creativity, teamwork, and guest engagement in a thrilling setting. The Queen Mary's Dark Harbor is renowned for high-quality entertainment that transforms... Show More

Job Requirements

  • must be 18 and over
  • flexible availability including evenings and weekends
  • ability to stand and move throughout event area for extended periods
  • strong communication and interpersonal skills
  • experience or ability to quickly learn Square payment system
  • physical ability to lift and carry up to 25 pounds

Job Qualifications

  • must be 18 and over to apply
  • flexible availability to work evenings and weekends
  • comfortable standing and moving for extended periods
  • exceptional communication and interpersonal skills
  • ability to handle challenging situations with professionalism
  • experience operating Square payment system or ability to learn new POS technology quickly
  • physically able to lift and carry up to 25 pounds

Job Duties

  • operate the Square payment system to process cash, credit, and debit transactions accurately and efficiently
  • issue receipts, handle refunds or exchanges, and balance the cash register with end-of-day reports
  • greet guests with a haunting smile, offering friendly yet mysterious assistance
  • answer questions about attraction, pricing, and special offers
  • resolve concerns or complaints with professionalism and poise
  • promote and sell add-ons, exclusive merchandise, and experience upgrades
  • inform guests about bundle deals and special promotions
  • monitor merchandise stock levels, report low inventory to management, assist in restocking shelves
  • participate in regular inventory counts
  • assist in managing the queue line, maintaining efficient guest flow and anticipation
  • support ticketing issues and questions
  • take direction from supervisors and adapt to operational changes
  • communicate effectively and work collaboratively with team members for seamless operations

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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