Carriqui Host(ess) $12.00 +tips

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $17.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Meal allowance

Professional development opportunities

flexible scheduling

Job Description

Hotel Emma is a prestigious luxury hotel located in the heart of San Antonio, Texas. Known for its unique blend of historic charm and modern sophistication, Hotel Emma represents an exceptional hospitality experience that combines high-end accommodation, refined dining, and vibrant social hubs. The hotel is celebrated for its commitment to delivering personalized and memorable guest services, making it a sought-after destination for travelers seeking both comfort and an enriched cultural atmosphere. With a strong emphasis on quality and attention to detail, Hotel Emma's team members are dedicated to upholding the hotel’s standards and enhancing the overall guest experience through... Show More

Job Requirements

High school diploma or equivalent
Customer service experience preferred
Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant

Job Qualifications

High school diploma or equivalent
Customer service experience preferred
Minimum six months' experience in a similar position, preferably with a luxury or ultra-luxury restaurant

Job Duties

Be a Carriqui/Hotel Emma Storymaker
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of correct maintenance and use of equipment
Anticipate guests’ needs, respond promptly and acknowledge all guests
Maintain positive guest relations at all times
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Maintain complete knowledge of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and location, room rates, special packages and promotions, daily house count and expected arrivals/departures, scheduled daily reservations, group activities and VIPs
Meet with Supervisor to review daily assignments and priorities
Access all reservations from Open Table
Set up work station with necessary supplies
Answer department telephone within 3 rings, using correct greeting and telephone etiquette
Promote positive guest relations to all individuals approaching the Host Stand
Confirm reservation in system and review all noted information
For guests without a reservation, be strategic in the time slot
Register guest in the computer with as much detail as possible
Verify reservation information with the guest (first and last name, party size, email and special request)
Communicate any specials or promotions
Direct seater to escort guest to assigned table
Maintain guest history files on all guests
Communicate VIP and special guest arrivals to designated server and manager, in both front and heart of house
Document all guest requests, complaints or problems
Take, record and relay messages accurately, completely and legibly
Document and confirm reservations and cancellations
Block tables in computer and follow through on designated requirements
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Generate, print and distribute daily and weekly reports
Resolve discrepancies with reservations
Retrieve guest preferences service staff and update guest notes in Open Table
Solicit guest comments on their stay
Document pertinent information in the log book/Open Table/Host Checklist
Warmth/Hospitality - Our goal is to make all guest feel welcomed and appreciated
Responsible for making adjustments while keeping leadership informed that best work for the accommodation of the guest
Partner daily with concierge team to have all notes on in house guest and reservations
Details of guest profiles (celebrations, allergens, dietary restrictions, personal touches)
Perimeter upkeep of the restaurant
All SKR and private party inquiries need to be brought to Supper leadership’s attention immediately
Practice mutual respect and discretion with both guests and associates
Be present and aware
The organization of the staff members is critical
When multiple hosts are scheduled the expectation is to have someone by the door and entrance
Along with that is holding the door for incoming guest and guest exiting
When appropriate and directed, hosts should be engaging with guests walking outside at Pearl and looking at our menu boards
The host team should be able to speak to the menu and highlight items that entice the guest to come in and give Supper a try

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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