Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $10.75 - $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development programs
Uniform allowance
flexible scheduling
Career advancement opportunities
Job Description
Houchens Sonic Drive-In is a well-established and popular fast-food restaurant chain that is part of the Houchens Food Group. Known for their distinctive carhop service and classic American drive-in experience, Sonic Drive-In offers customers a unique and nostalgic way to enjoy quality fast food. With a broad menu that includes burgers, hot dogs, fries, shakes, and a variety of fountain drinks, the establishment has become a beloved brand in many communities across the United States. As part of a large and reputable food service group, Houchens Sonic Drive-In commits to quality, service, and customer satisfaction while maintaining an inviting and efficient working environment for employees. The company values respect, entrepreneurial spirit, and building strong relationships, striving to be America’s most-loved restaurant brand. This commitment extends to the work culture, which emphasizes teamwork, safety, and continuous training to ensure all team members grow professionally and contribute to the sonic brand’s success.
The crew member position at Houchens Sonic Drive-In is an hourly, non-exempt role that plays a vital part in delivering outstanding customer service and maintaining smooth restaurant operations. Reporting directly to the Manager on Duty, crew members are responsible for multiple tasks across various stations such as order taking, food preparation, cooking, packaging, and serving food and drinks. The role also involves cleaning duties to ensure the restaurant environment is hygienic, safe, and appealing to customers. Crew members may serve as carhops, including skating carhops, attend to the drive-thru window, operate sales registers, and assist in food preparation areas. The position demands efficiency, professionalism, and safety awareness as workers engage in physical activities such as lifting, bending, and standing for prolonged periods. This role offers hands-on experience in the fast-food industry and requires team players who can multitask and follow directions closely to meet operational standards. The hourly status and non-exempt classification indicate eligibility for overtime pay under applicable labor laws. Overall, this employment opportunity is ideal for individuals seeking dynamic work in a customer-focused environment with opportunities for learning and development in the restaurant industry.
The crew member position at Houchens Sonic Drive-In is an hourly, non-exempt role that plays a vital part in delivering outstanding customer service and maintaining smooth restaurant operations. Reporting directly to the Manager on Duty, crew members are responsible for multiple tasks across various stations such as order taking, food preparation, cooking, packaging, and serving food and drinks. The role also involves cleaning duties to ensure the restaurant environment is hygienic, safe, and appealing to customers. Crew members may serve as carhops, including skating carhops, attend to the drive-thru window, operate sales registers, and assist in food preparation areas. The position demands efficiency, professionalism, and safety awareness as workers engage in physical activities such as lifting, bending, and standing for prolonged periods. This role offers hands-on experience in the fast-food industry and requires team players who can multitask and follow directions closely to meet operational standards. The hourly status and non-exempt classification indicate eligibility for overtime pay under applicable labor laws. Overall, this employment opportunity is ideal for individuals seeking dynamic work in a customer-focused environment with opportunities for learning and development in the restaurant industry.
Job Requirements
- must have proof of citizenship or proof of eligibility to work in US
- must be at least 16 years of age
- ability to stand for long periods continuously
- ability to bend, stoop, lift, and stretch frequently
- capability to handle tasks involving frequent overhead lifting
- availability to work irregular hours including nights, weekends, and holidays
- ability to follow directions accurately
- compliance with Sonic Drive-In policies and health and sanitation regulations
- willingness to complete STAR certification and other training programs
- prior experience or knowledge of restaurant or retail operations preferred
Job Qualifications
- effective communication skills
- basic math and basic reading skills
- ability to follow directions
- ability to work irregular hours, nights, weekends and holidays
- ability to multi-task
- complies with all Sonic Drive-In policies and procedures, and all health and sanitation laws and regulations
- successfully completes and follows requirements of all STAR certification and other Sonic Drive-in training programs
- general knowledge and understanding of the restaurant industry or retail operations preferred
Job Duties
- performs all duties in the basic stations including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, carhop, skating carhop and drive-thru as needed
- gives team help and support to other crew and managers when assigned duties are caught up
- operates switchboard and records customer order, repeats order in a clear and understandable manner
- operates drive-thru window and sales register and makes accurate change quickly and efficiently
- prepares fountain drinks and ice cream items
- prepares food by cutting and chopping food items and cooking on grill or in fryers
- prepares food orders efficiently within 3 - 4 minute time frame
- packages all menu items into bags or trays and places drink orders into drink carriers
- serves food to customers in an efficient manner in the drive-thru and as necessary when working in other basic stations
- moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling
- routinely disposes of trash by transporting bags outside and into dumpsters
- cleans all areas of drive-in, including sweeping, mopping, washing dishes, wiping countertops, sanitizing, cleaning restrooms, policing patio and parking lot, emptying used grease
- performs frequent washing and sanitizing of food areas, food preparation tools, and hands
- instructs crew members about the importance of placing guests' needs first
- immediately responds to guest requests in a respectful manner
- reports guest complaints to an immediate supervisor and assists in resolving such complaints
- immediately reports all guest or employee accidents to a member of the drive-in management team
- monitors the drive-in working environment for potential employee issues and reports issues to a member of the management team
- wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual
- performs other job-related duties as assigned or required
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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