Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
travel privileges
Health Insurance
Dental Insurance
Prescription coverage
vision coverage
flexible spending accounts
Employee assistance program
401K matching program
paid holiday
Paid vacation
LTD insurance
basic life insurance
Uniform allowance
Job Description
Cathay Pacific Airways is a prominent premium travel lifestyle brand headquartered in Hong Kong, known for its comprehensive network and diverse range of services in the aviation sector. The Cathay Group manages several lines of business, including premium full-service airline Cathay Pacific, cargo operations under Cathay Cargo, low-cost travel via HK Express, express all-cargo carrier Air Hong Kong, and multiple other subsidiaries. Founded in 1946, Cathay Pacific has established a deep connection with its home base, Hong Kong, and has invested significantly to enhance the Greater Bay Area as a top international aviation hub. The company is recognized worldwide for... Show More
Job Requirements
- Completion of high school or GED or equivalent combination of education, training, and experience is required
- Minimum 2 years' experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint
- Fluency in English and Spanish is strongly preferred
- Must possess a valid state issued driver's license
- Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
- Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements
- Must successfully pass safety training examination and receive certification before starting operations
- Strong cognitive reasoning and mathematical skills are essential
- Ability to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequently
- Ability to manage competing priorities in a fast-paced environment with tight deadlines
- Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions
- Must have the right to live and work in USA
- Certain employees will be required to obtain a Security Identification Display Area (SIDA) badge and maintain good standing
- Employment will require successful completion of a background check and drug free workplace test
Job Qualifications
- Completion of high school or GED or equivalent combination of education, training, and experience
- Minimum 2 years' experience in the cargo industry is an advantage
- Strong communication skills
- Natural customer service orientation
- Attentive to detail
- Knowledge of MS Word, Excel and PowerPoint
Job Duties
- Support cargo reservations and bookings whilst providing exemplary customer service
- Provide timely vendor notification for on time and delayed flights
- Provide timely shipment status updates to customers
- Help to manage Ground Handling Agent performance and provide guidelines and instructions
- Prepare flight documentation for crew and Customs
- Check and review post flight documentation
- Prepare post flight reports in a timely and accurate manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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