Cargo Agent

Hawthorne, CA, USA|Onsite

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Uniform allowance

Employee assistance program

Job Description

The hiring establishment is a company specializing in providing comprehensive office support services with a focus on counter functions, document processing, customer interaction, typing, and data entry. This company operates within the sector that serves airline and cargo handling operations, ensuring smooth communication and document management related to cargo shipments and airline activities. The company places a high importance on accurate and efficient handling of customer service activities, ensuring that all services provided meet the highest industry standards. This organization is committed to upholding professionalism and confidentiality while delivering exceptional service to all clients and customers.

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Job Requirements

High school diploma or equivalent
Computer/typing experience necessary
Previous customer service experience preferred
Must be 18 years of age or older
Must have a reliable telephone and transportation
Treat all information as confidential
Possess the tact to deal with all levels of customers, client representatives and employees
Must be able to sit, stand, lift, and/or bend throughout shift
Must be able to lift, carry, and/or hold at least 70 lbs
Physical exam may be required to confirm above
Must pass a pre-employment drug test
Must pass a pre-employment background check
Must be able to read, write, understand and carry out instructions in English
Must meet necessary requirements to obtain a security sensitive identification badge
Must be able to verbally direct in English
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)

Job Qualifications

High school diploma or equivalent
Computer/typing experience necessary
Previous customer service experience preferred
Must be 18 years of age or older
Must have a reliable telephone and transportation
Ability to treat all information as confidential
Possess the tact to deal with all levels of customers, client representatives and employees
Must be able to read, write, understand and carry out instructions in English
Must be able to verbally direct in English
Must meet necessary requirements to obtain a security sensitive identification badge
Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)

Job Duties

Act as handling agent for airlines
Inform all authorized parties concerning movements of airline's aircraft and cargo
Compile, dispatch and receive all messages pertaining to the cargo handling operation
Prepare/process cargo documents, air bills, and air way bills
Answer airline's telephone and take appropriate action when necessary and/or required
Obtain customer's clearance of inbound cargo and prepare/process all necessary documents to government agencies relating to international shipments
Prepare transfer manifest(s) for all transfer cargo
Conduct physical inspections and screening of packages/cargo per client protocols
Prepare the Unit Load Device Receipt for all transfers of Unit Load Devices and distribute copies according to airline's instructions
Service customers at counter
Interact with customer to ensure complete and accurate shipping documents and all documents related to terminating shipments
Collect, record and properly process all monies from customers
Customer notification - advise customers via telephone and written notification of the arrival of shipments
Inform shipper of cost of freight and storage charges if applicable
Airway Bill Input - complete airway bills, required data entry and update computer records
Review paperwork and information to ensure accuracy and completion
Must be familiar with all FAA/Airline/Company regulations
Keep supervisor informed of needs and problems in assigned areas
maintain cleanliness of immediate work area and report maintenance needs
Project a positive image and respond to inquiries from clients, staff and public in a courteous manner
Attend meetings and in-services as required
Utilize appropriate communications channels and maintain records, reports and files as required
Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible
Adhere to company policies and procedures and participate in achievement of company objectives
Utilize company and client equipment, supplies and resources in a conscientious, cost-effective manner
Perform other duties as requested

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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