Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.00 - $25.23
Work Schedule
Standard Hours
Benefits
competitive wage
uniform provided
Paid training
Employee assistance program
Opportunity for advancement
Compliance with pay transparency law
Job Description
Our company is a reputable service provider in the aviation and cargo handling industry, committed to delivering efficient and reliable support to airlines and their customers. With operations spanning multiple airport locations, we pride ourselves on maintaining high standards of professionalism, adherence to safety protocols, and outstanding customer service. We specialize in cargo management, document processing, customer relations, and logistics support, ensuring seamless operations in a dynamic and fast-paced environment. Our team is dedicated to creating a positive workplace culture that values integrity, teamwork, and excellence in service delivery. We provide thorough training and development opportunities to equip our employees... Show More
Job Requirements
- High school diploma or equivalent
- Computer/typing experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with all levels of customers, client representatives and employees
- Must be able to sit, stand, lift, and/or bend throughout shift
- Must be able to lift, carry, and/or hold at least 70 lbs
- Physical exam may be required
- Must pass a pre-employment drug test
- Must pass a pre-employment background check
- Must be able to read, write, understand and carry out instructions in English
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be able to verbally direct in English
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Qualifications
- High school diploma or equivalent
- Computer/typing experience
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Ability to treat all information as confidential
- Tact to deal with all levels of customers, client representatives, and employees
- Must be able to sit, stand, lift, and bend throughout shift
- Must be able to lift, carry, and hold at least 70 lbs
- Ability to read, write, understand and carry out instructions in English
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be able to verbally direct in English
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Duties
- Act as handling agent for airlines
- Inform all authorized parties concerning movements of airline's aircraft and cargo
- Compile, dispatch and receive all messages pertaining to the cargo handling operation
- Inform all parties of the content of such messages when necessary
- Prepare/process cargo documents, air bills, and air way bills
- Answer airline's telephone and take appropriate action when necessary
- Obtain customer's clearance of inbound cargo and prepare/process necessary documents to government agencies related to international shipments
- Prepare transfer manifest(s) for all transfer cargo
- Conduct physical inspections and screening of packages/cargo as per client protocols
- Prepare the Unit Load Device Receipt for all transfers of Unit Load Devices and distribute copies according to airline's instructions
- Service customers at counter ensuring complete and accurate shipping documents
- Collect, record and process all monies from customers
- Advise customers via telephone and written notification of shipment arrivals
- Inform shippers of freight and storage charges
- Complete airway bills and perform required data entry and update computer records
- Review paperwork for accuracy and completion
- Ensure familiarity with all FAA/Airline/Company regulations
- Keep supervisor informed of needs and problems
- Maintain cleanliness of work area and report maintenance needs
- Project a positive image and respond courteously to inquiries
- Attend meetings and in-services as required
- Utilize communication channels and maintain records, reports, and files
- Wear proper uniform and display identification badges
- Adhere to company policies and participate in company objectives
- Use company and client resources conscientiously
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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