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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
healthcare
Dental Insurance
Vision Insurance
Health savings account
401(k) matching
Profit sharing
Life insurance
Disability insurance
Employee assistance program
Paid Time Off
Employee Discounts
Parental leave
Education Reimbursement
Job Description
Specialized Bikes is a renowned company dedicated to advancing the world of cycling through innovative products and unparalleled customer experiences. As a leader in the bicycle industry, Specialized focuses on delivering high-quality, cutting-edge bikes that connect riders with the transformative power of cycling. The company fosters a culture of curiosity, inclusivity, and growth, encouraging employees to explore various career paths such as marketing, finance, product development, sales, and international assignments. This dynamic environment supports long-term professional development and allows team members to align their passions with their career aspirations.
Joining Specialized Bikes means entering a vibrant workplace committed ... Show More
Joining Specialized Bikes means entering a vibrant workplace committed ... Show More
Job Requirements
- Experience in a retail or customer service role
- Proven experience in supplier or retail sales
- Strong business insight and curiosity about the cycling industry
- Ability to balance consistently achieving a high level of customer satisfaction and closing sales
- Strong written and oral communication skills
- Hands-on technical ability to problem solve in a relevant field
- Ability to multitask, prioritize, and remain calm when dealing with difficult customers
Job Qualifications
- Experience in a retail or customer service role
- Proven experience in supplier or retail sales
- Strong business insight and curiosity about the cycling industry
- Ability to balance customer satisfaction and closing sales
- Strong written and oral communication skills
- Hands-on technical problem-solving ability in relevant fields
- Proficiency with PCs, CRM systems, and MS suite
- Fluent in bicycle technology and its societal value
- Salesforce CRM and Oracle experience
Job Duties
- Deliver concierge-level service to riders and retailers via phone, chat, and email
- Provide personalized pre-sale advice by assessing rider needs
- Drive consultative selling to build long-term relationships with riders
- Convert inquiries into sales and guide riders through the purchase journey
- Own the rider experience by providing outstanding service at all stages of purchase and ownership
- Resolve technical issues through troubleshooting and diagnostic faultfinding
- Occasionally work hands-on with bikes to solve customer issues or support re-works
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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