Job Overview
Employment Type
Hourly
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Free games
Flexible Schedule
Job Description
Dave & Buster's is a unique entertainment and dining destination that offers an exciting blend of great food, drinks, and interactive games. Established as a leader in creating memorable experiences, Dave & Buster's stands out by combining a vibrant atmosphere with exceptional customer service. With locations across the United States, this company continues to grow by delivering unmatched guest experiences in a lively environment that caters to families, friends, and corporate events alike. The establishment thrives on its commitment to fun, engagement, and community, making every visit a memorable celebration of entertainment and hospitality.
The Captain position at Da... Show More
The Captain position at Da... Show More
Job Requirements
- Must be at least 18 years of age
- Ability to work days, nights, and/or weekends as required
- Ability to work in hot and cold environments such as freezers and cooking areas
- Ability to work in noisy, fast-paced, and distracting conditions
- Ability to read and write handwritten notes
- Ability to lift and carry up to 30 pounds
- Ability to move about facility and stand for long periods of time
- Ability to walk or stand 100% of the shift
- Ability to reach, bend, stoop, mop, sweep, and wipe frequently
Job Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Experience in customer service preferred
- Ability to read and write handwritten notes
- Ability to manage conflicts effectively
- Basic knowledge of safety and security protocols
- Ability to assist in equipment maintenance and event setup
- Positive attitude and enthusiasm
- Ability to work flexible schedules including nights and weekends
Job Duties
- Deliver an unparalleled guest experience through food, drinks, and games in a fun environment
- Act as initial point of contact for safety and security in all areas including front door, Midway, bar, kitchen, dining and private event rooms
- Assist guests with requests and answer questions
- Greet guests with positivity and enthusiasm while performing multiple functions
- Keep supervisors informed of issues and take corrective actions as needed
- Manage wait times and communicate with guests, team members and managers
- Diffuse difficult guest situations protecting staff and policies
- Assist with maintenance and cleanliness of Midway area
- Maintain and organize rental equipment including billiard supplies
- Restock necessary supplies and bring areas up to standard
- Assist with rental and resetting of billiards and shuffleboards
- Set up and break down special event functions
- Provide game assistance by notifying support staff or management
- Direct guests to kiosk areas and respond to inquiries
- Enforce house policies and inform management of issues
- Bid farewell to guests ensuring satisfaction and inviting return
- Assist other team members as business dictates
- Maintain positive working relationships with team members
- Adhere to dress code and maintain professional appearance
- Demonstrate ability to read and communicate in English
- Must be at least 18 years old
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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