Dave & Buster's, Inc. logo

Dave & Buster's, Inc.

Captain - Customer Service

Job Overview

briefcase

Employment Type

Hourly
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $9.00 - $13.00
clock

Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
Free games
flexible schedules
Employee Discounts

Job Description

Dave & Buster's is a leading dining and entertainment company that combines the excitement of arcade games with a vibrant restaurant and bar atmosphere. Founded with the mission to offer guests an unparalleled experience of fun, food, and games all under one roof, Dave & Buster's has grown to become a popular destination for families, friends, and groups looking to enjoy a high-energy night out. The company prides itself on creating a lively environment where guests can celebrate special occasions, enjoy great food and drinks, and play a wide variety of midway games. Known for its dynamic and friendly workplaces,... Show More

Job Requirements

  • Must be at least 18 years old
  • Ability to read and communicate in English
  • Ability to work days, nights, and/or weekends as required
  • Ability to work in hot and cold environments
  • Ability to lift and carry up to 30 pounds
  • Ability to stand and walk for long periods
  • Ability to reach, bend, stoop, mop, sweep and wipe frequently
  • Ability to work in noisy and fast-paced conditions
  • Must maintain neat, clean and professional appearance
  • Compliance with company dress guidelines

Job Qualifications

  • High school diploma or equivalent
  • Previous guest service or hospitality experience preferred
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Basic knowledge of safety and security protocols
  • Customer service orientation with problem-solving ability
  • Ability to work flexible schedules including nights and weekends
  • Capability to maintain a clean and organized workspace
  • Ability to handle stressful situations calmly and professionally

Job Duties

  • Deliver an unparalleled guest experience through food, drinks and games in a festive environment
  • Act as an initial point of contact in safety and security matters across all facility areas
  • Assist guests with requests and provide accurate information
  • Greet guests warmly and maintain enthusiasm during multi-tasking
  • Communicate promptly with supervisors about issues and suggest corrective actions
  • Manage wait times and provide timely service information
  • Diffuse difficult guest situations while upholding safety and policies
  • Maintain and organize rental equipment, including billiard supplies
  • Restock necessary supplies and ensure all areas meet standards
  • Assist with rental and reset of billiards and shuffleboards
  • Support setup and breakdown of special event functions
  • Notify support technicians or management for game assistance
  • Guide guests to kiosk areas and answer queries
  • Enforce house policies and report issues to management
  • Bid farewell to guests and invite repeat visits
  • Support team members as needed and promote teamwork
  • Adhere to dress guidelines and maintain a professional appearance
  • Communicate effectively in English
  • Must be at least 18 years old

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.