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Dave & Buster's, Inc.

Captain - Customer Service

Job Overview

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Employment Type

Hourly
Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k
Free games
Flexible Schedule
Paid Time Off

Job Description

Dave & Buster's is a renowned entertainment and dining establishment known for combining the excitement of a lively arcade with a high-quality restaurant and bar experience. As a company, Dave & Buster's creates a unique environment where guests of all ages can enjoy a variety of arcade games, interactive entertainment, and delicious food and beverages all under one roof. Originating as a place to bring friends and family together for a night of fun, Dave & Buster's has grown into a popular destination across numerous locations that emphasizes fun, socializing, and memorable experiences. The company prides itself on fostering a... Show More

Job Requirements

  • work days, nights, and/or weekends as required
  • work in environments with both hot and cold temperatures such as freezers and around cooking equipment
  • work in noisy, fast paced environment with distracting conditions
  • read and write handwritten notes
  • lift and carry up to 30 pounds
  • move about facility and stand for long periods of time
  • walk or stand 100% of shift
  • reach, bend, stoop, mop, sweep and wipe frequently

Job Qualifications

  • must demonstrate ability to read and communicate in English
  • must be at least 18 years of age

Job Duties

  • Delivers an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
  • acts as an initial point of contact in matters concerning safety and security in all areas: front door, viewpoints, midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms
  • acts as ambassador to the building, assisting guests with all requests and answers questions as needed
  • greets guests with a positive attitude and enthusiasm while performing multiple job functions
  • keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
  • provides timely and accurate service while managing wait times and communicating information as needed to guests, team members and managers
  • competently diffuses difficult guest situations while protecting the integrity and safety of our staff, building and house policies
  • assists with the maintenance and upkeep of the viewpoint and midway areas
  • assists in the cleanliness and organization of the rental equipment
  • ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss
  • checks for restocking of necessary supplies and brings all areas up to standard
  • assists in the rental of billiards and shuffleboards, maintaining and resetting the area after each use
  • assists with the set up and break down of special events functions as directed by management
  • provides game assistance by promptly notifying support technicians or management as needed
  • assists and directs guests to kiosk areas and answer questions as needed
  • ensures that our guests adhere to house policies as outlined and informs management of any issues
  • bids farewell to guests leaving ensuring everything was satisfactory and invites guests to return
  • assists other team members as needed or as business dictates
  • maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness
  • is dressed in accordance with dress guidelines, looking neat, clean and professional at all times
  • must demonstrate ability to read and communicate in English
  • must be at least 18 years of age

Job Qualifications

Experience

No experience required

Job Location

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please contact the employer.