Dave & Buster's, Inc. logo

Dave & Buster's, Inc.

Captain - Customer Service

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $17.00
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Medical
Dental
Vision
401k
Free games

Job Description

Dave & Buster's is a unique entertainment and dining establishment that combines a vibrant social atmosphere with interactive gaming, delicious food, and quality drinks. As a leading destination for celebrations and casual outings, Dave & Buster's offers a dynamic environment where no two days are the same. The company prides itself on fostering a lively and enjoyable experience for guests, supported by a team-oriented and flexible work culture. Employees benefit from accommodating schedules that work well around school commitments or other jobs, making it an ideal place for those seeking part-time or full-time opportunities. This commitment extends to providing an... Show More

Job Requirements

  • work days, nights, and/or weekends as required
  • work in environments with both hot and cold temperatures such as freezers and around cooking equipment
  • work in noisy, fast paced environment with distracting conditions
  • read and write handwritten notes
  • lift and carry up to 30 pounds
  • move about facility and stand for long periods of time
  • walk or stand 100% of shift
  • reach, bend, stoop, mop, sweep and wipe frequently

Job Qualifications

  • must demonstrate ability to read and communicate in English
  • must be at least 18 years of age

Job Duties

  • delivers an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
  • acts as an initial point of contact in matters concerning safety and security in all areas: front door, viewpoints, midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms
  • acts as ambassador to the building, assisting guests with all requests and answers questions as needed
  • greets guests with a positive attitude and enthusiasm while performing multiple job functions
  • keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
  • provides timely and accurate service while managing wait times and communicating information as needed to guests, team members and managers
  • competently diffuses difficult guest situations while protecting the integrity and safety of our staff, building and house policies

Job Qualifications

Experience

No experience required

Job Location