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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
The Scott Resort & Spa is a renowned four-diamond luxury resort located in Scottsdale, Arizona, known for its exceptional hospitality, upscale amenities, and commitment to creating heartfelt guest experiences. As a highly acclaimed destination, The Scott Resort & Spa prides itself on delivering genuine hospitality that invites guests to return time and again. The resort emphasizes a culture of respect, professionalism, and ethical behavior among its team members, fostering an environment where associates work collaboratively to maintain the highest standards of service. With a focus on making space for genuine hospitality, the resort operates with core pillars which include being... Show More
Job Requirements
- High school diploma preferred
- Experience in restaurant guest service and reservations preferred
- Maricopa County Food Service Worker card preferred
- CPR/First Aid certification preferred
- Ability to communicate effectively in English
- Ability to maintain a professional appearance
- Availability to work scheduled shifts and attend consistently
- Ability to uphold resort standards and ethical behavior
- Flexibility to perform assigned duties including occasional physical tasks
Job Qualifications
- High school diploma preferred
- Maricopa County Food Service Worker card preferred
- CPR/First Aid certification preferred
- Experience in restaurant guest service and reservations preferred
- Knowledge of restaurant operations including seating, capacity, staffing, service equipment, and guest relations
- Ability to memorize and recite menu items
- Ability to resolve customer complaints positively and effectively
- Ability to follow The Scott Resort & Spa standards and AAA Diamond standards
- Strong ethical behavior
- Effective communication skills including speaking, listening, reading, and writing in English
- Professional appearance appropriate for a four-diamond resort
Job Duties
- Answer incoming calls related to inquiries, reservations, and confirmations for groups larger than six guests
- Greet guests upon arrival, offer seating choices, and escort them to tables
- Communicate group bookings, special events, promotions, daily specials, and guest feedback to staff
- Receive, record, and manage reservations and special event arrangements
- Answer phones in a friendly and courteous manner
- Assist in miscellaneous tasks such as carrying coffee or tea pots, refilling guest cups, cleaning windows and menus, and checking on guests in bar and patio areas
- Support management with additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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