Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Tuition remission
Job Description
High Point University is a private university known for its commitment to providing a personalized and exceptional educational experience to its students. Located in High Point, North Carolina, the university prides itself on its innovative approach to education, blending academic rigor with real-world experiences. With a range of undergraduate and graduate programs, High Point University serves a diverse student population and emphasizes a supportive campus community. The university's Admissions department is dedicated to ensuring prospective students and their families receive the best possible introduction to the campus, showcasing what makes High Point University a unique place to study and grow.Show More
Job Requirements
- Bachelor’s degree
- 1-3 years in customer service experience
- 1-3 years in higher education experience
- Ability and commitment to deliver first-class customer service
- Excellent interpersonal and verbal communications skills
- Ability to work in a fast-paced environment
- Ability to be flexible and work well in a team environment
- Proficient computer skills (Microsoft Office)
Job Qualifications
- Bachelor’s degree
- 1-3 years in customer service experience preferred
- 1-3 years in higher education preferred
- Ability and commitment to deliver first-class customer service
- Excellent interpersonal and verbal communications skills
- Ability to work in a fast-paced environment
- Ability to be flexible and work well in a team environment
- Proficient computer skills (Microsoft Office)
Job Duties
- Provides extraordinary hospitality to high school students and their families, providing exceptional hospitality and customer service
- Be a welcoming and engaging personality for all University Admissions Guests, adding value and excitement to our Campus Visits
- Utilizes CRM system to make/cancel/confirm reservations and update contact information
- Manages visit calendar, review appointments, and schedule additional campus visit opportunities as needed
- Coordinates customized visit days with admissions staff, academic departments, faculty members, and campus partners
- Answers questions and provides information via phone and email
- Ensures that all Admissions spaces (Slane Welcome Center, Residence Hall Showrooms, Wrenn Hall, etc.) are appropriately maintained and ready for visitors, including inventory, ordering, and restocking of refreshments, business cards and updated literature, and submission of needed maintenance requests in partnership with Office Manager
- Coordinates group visits for high school students by working with teachers/counselors throughout the process, including student registration, room reservations, maintenance requests, and follow-up with group leader
- Prepares for next day’s visits by updating the guest list, assigning parking, and notifying security personnel and campus partners
- Works with the Associate Director of Campus Visits and Director of Enrollment Guest Experiences to improve visit processes and provide the best possible campus visit experience for guests
- Gives Admissions presentations to school groups and large visit groups
- Maintains a positive work atmosphere by acting and communicating effectively with students, families, faculty, co-workers, and managers
- Participates in support of various admissions events including Open Houses, Scholarship Weekends, Freshman Orientation and more
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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