Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,205.00 - $48,477.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Employee wellness programs
Job Description
Utah Valley University (UVU) is a dynamic public university known for its commitment to academic excellence, student success, and community engagement. Situated in the heart of Utah Valley, UVU offers a diverse range of programs and a vibrant campus life that attracts students from across the region and beyond. UVU prides itself on providing an inclusive, welcoming environment where every student has the opportunity to thrive. As a university dedicated to innovation and accessibility, UVU stands out by offering career-focused education combined with strong support systems to help students reach their full potential. With a commitment to fostering meaningful connections... Show More
Job Requirements
- Associate degree or equivalent experience
- Experience in tour coordination, event planning, or customer service
- Proficient with Microsoft Office
- Ability to learn new software quickly
- Strong knowledge of Utah Valley University’s programs, campus culture, and admissions practices
- Familiarity with campus tour operations and visitor experience best practices
- Experience with university software applications and CRMS
- Understanding of marketing and communication tools to promote campus tours
- Highly organized and detail-oriented with strong multitasking and time management abilities
- Creative problem-solver with a customer service mindset focused on delivering exceptional visitor experiences
- Excellent verbal and written communication skills
- Ability to develop innovative tour content and marketing strategies
- Able to manage multiple tour programs and projects simultaneously
- Comfortable working in a dynamic, fast-paced university environment
- Skilled at public speaking and training student tour guides
- Capable of presenting clear, accurate information to groups of varying sizes and backgrounds
Job Qualifications
- Associate degree or equivalent experience
- Experience in tour coordination, event planning, or customer service
- Proficient with Microsoft Office and quick to learn new software
- Bachelor’s degree in a related field preferred
- Experience with campus visits or tour programs preferred
- Skilled in training student staff and marketing outreach preferred
Job Duties
- Plan, coordinate, and continuously improve all campus tours including daily, group, specialty, VIP, virtual, and self-guided tours
- Ensure consistency, quality, and alignment with recruitment and enrollment goals
- Develop and implement marketing strategies to boost participation and enhance visitor experience
- Serve as the primary point of contact for all campus tour inquiries from prospective students, families, and university partners
- Train and mentor campus tour guides to ensure they are knowledgeable, engaging, and capable of delivering consistent, high-quality tours
- Conduct ongoing evaluations and provide feedback to improve performance and guest satisfaction
- Work closely with the Campus Visit and Event Coordinator, Admissions Counselors, and other campus partners to support recruitment events, special visit programs, and overall engagement with prospective students
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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