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Campus Safety & Guest Liaison, FOH, Springfield
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $38,000.00 - $44,000.00
Work Schedule
Flexible
Benefits
403(b)
Dental Insurance
Employee assistance program
Health Insurance
Paid Time Off
Referral program
Job Description
Clinical & Support Options, Inc. (CSO) is a well-established behavioral health organization that has been serving Western Massachusetts for over 50 years. With offices located in Springfield, Northampton, Greenfield, and other nearby areas, CSO is dedicated to providing comprehensive support to individuals and families through a wide range of programs and services. The agency employs over 650 multi-disciplinary staff members and fosters a collaborative, growth-oriented work environment. Recognized as a "Healthcare Industry Top Workplace" in 2023, 2024, and 2025, CSO prides itself on its positive and supportive culture, with over 90% of employees recommending the organization as a great place... Show More
Job Requirements
- High school diploma or equivalent
- Associate's or Bachelor's degree preferred
- Experience working in human services field
- Experience in human services related work or internship preferred
- Computer proficiency
- Valid driver’s license and reliable transportation
Job Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree preferred
- Experience working in human services field
- Experience in human services related work or internship preferred
- Computer proficiency
- Valid driver’s license and reliable transportation
Job Duties
- Maintain safety and security of resource center, outdoor campus, shelter dorm and tenant buildings areas
- Establish positive connections with guests, assisting them to access services and resources as appropriate
- Round full campus at least 2 times per hour with focus on safety and proactive guest engagement
- Provide linkage to case management on behalf of guests looking for resources
- Provide direction and support to outside visitors and guests, linking them to appropriate staff within FOH
- Participate in facility and site management meetings, providing insight and recommendations for campus safety
- Respond to crises and urgent situations within resource center and on campus
- Liaison with EMT and first responders providing direction and documents as necessary
- Provide support to guests by assisting with connections to additional services as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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