Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.28
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Voluntary insurance plans
401K with company match
Vacation Time
Paid holidays
quarterly bonus plan
Job Description
Follett Higher Education Group is a renowned provider of education technology, services, and both print and digital content, proudly serving over half of the students within the United States. With a legacy spanning more than 140 years, Follett has established itself as the largest campus retailer in the higher education sector. It operates nearly 1,200 local campus stores and more than 1,600 virtual stores across North America, positioning itself as a pivotal hub that fosters school spirit, community connection, and lifelong learning. Follett is deeply committed to supporting education and enriching the experiences of students, faculty, and campus communities through... Show More
Job Requirements
- Associates degree or equivalent
- 0-5 years of relevant experience
- Academic retail experience is a plus
- Strong organizational, time management and problem-solving skills
- Strong customer service, communication and presentation skills
- Strong analytical skills and financial acumen
- Advanced relationship building and ability to influence a team
- General computer skills
- Minimal travel less than 10 percent
Job Qualifications
- Associates degree or equivalent
- 0-5 years of relevant experience
- Strong organizational and time management skills
- Strong customer service and communication skills
- Strong analytical skills and financial acumen
- Ability to build relationships and influence teams
- General computer skills
- Ability to handle minimal travel
- Experience in academic retail is a plus
Job Duties
- Execute sales promotions and special events
- Partner with store leadership to review store financials and recalibrate goals
- Operate cash registers and store systems adhering to safe cash handling procedures
- Maintain inventory control and store cleanliness
- Perform shipping and receiving responsibilities
- Set sales floor to meet visual merchandise standards
- Ensure security of company assets and adherence to policies
- Supervise team members including training, coaching, and scheduling
- Perform onboarding procedures for new hires
- Provide coverage during breaks and peak periods
- Greet customers and handle escalated issues
- Drive market growth initiatives such as POS email collection
- Maintain service level agreements for orders
- Review customer feedback and provide proactive solutions
- Communicate and partner with campus for store operational activities and events
- Support general store operations as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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