Campus Experience Coordinator II, Campus Events
Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Salary
Rate:
Exact $56,821.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
Tuition waiver
Retirement Plan
Job Description
Aims Community College is a dynamic institution committed to providing accessible, affordable, and high-quality education to a diverse student body. The college plays a vital role in the community by offering comprehensive academic programs, workforce development, and continuing education services designed to prepare students for successful careers and lifelong learning. Located in Colorado, Aims Community College has a strong emphasis on innovation, inclusion, and community engagement, supporting students through various stages of their academic and personal growth. The college fosters a welcoming environment that embraces its mission, vision, and values, promoting a culture of care and innovation throughout its programs... Show More
Job Requirements
- Bachelor's degree in student affairs, education, event management, or a related field plus three years of related work experience such as in a call center, customer service, student affairs, or higher education, or an equivalent combination of education and/or work experience
- Or associate's degree plus five years of related work experience such as customer service, events planning, program planning, student affairs, or higher education administration
- Excellent collaboration and communication skills
- Keen eye for detail and customer service
- Experience in working with diverse populations
- Proficiency in Microsoft Word and Excel
- Excellent oral and written skills, including creating oral presentations
- Ability to travel to meetings and outlying campus locations
- Ability to adapt and problem-solve on the fly
- Experience with technology systems related to event planning and higher education
Job Qualifications
- Bachelor's degree in student affairs, education, event management, or another related field
- Three years of related work experience, such as in a call center, customer service, student affairs, or higher education
- Equivalent combination of education and/or work experience
- Associate's degree
- Five years of related work experience, such as customer service, events planning, program planning, student affairs, or higher education administration
- Excellent collaboration and communication skills
- Keen eye for detail and customer service
- Experience in working with diverse populations
- Proficiency in Microsoft Word and Excel
- Excellent oral and written skills, including creating oral presentations
- Ability to travel to meetings and outlying campus locations
- Ability to adapt and problem-solve on the fly
- Experience with technology systems related to event planning and higher education
Job Duties
- Plan, execute, and evaluate on-campus events such as campus tours, Experience/Discover Aims, and other similar types of open-house and visit events for prospective students and their support systems
- Oversee the registration and confirmation process for events, manage event and other activities utilizing the CRM, and compose, edit, and send out communication relevant to the events
- Serve as the point of contact for high schools, community-based organizations, and other agencies being invited to campus events, ensuring all event information has been entered into the CRM
- Create surveys to gather feedback and suggestions for future improvements
- Generate year-end reports for evaluation of yearly goals
- Support the Campus Experience/Pre-Collegiate team in co-creating, planning, and executing other campus events/activities that take place year-round
- Support College and Career Readiness programming at middle and high schools
- Direct supervision and support of a team of student employees staffed at the Student Station, Call Center, and Information Desk, including scheduling student employees
- With the coordination and support of other Campus Experience/Pre-Collegiate team staff, create and implement customer service and professional development trainings for student staff on a regular and timely basis, including trainings around CRM and other platforms
- Assist in general oversight of larger student employee groups, including Student Station, Call Center, Information Desk, and campus visit operations
- Collaborate with other campus departments in the Welcome Center, Student Affairs, and across campus to ensure prospective students utilizing the Student Station and Call Center have a positive experience and receive the support and are connected with the resources they need
- Assist prospective and continuing students with navigating the variety of academic offerings and student supports available at Aims Community College, with regular and consistent use of CRM
- Provide referrals for services for prospective students based on individualized student needs
- Refer and connect students with the relevant College resources, including veteran's services, registrar, financial aid, personal counseling, etc.
- Collaborate with student services areas, including Admissions, Advising, Financial Aid, Records, Transitions Center, and any other relevant areas to provide an excellent student experience
- Identify needs, barriers, and potential risk factors to enrollment and connect students to resources regardless of their funnel status
- Assist students, faculty, staff, and alumni with all aspects of student enrollment
- Assist the Recruitment team and Office of Admissions by supporting the general admissions inbox and phone lines, and outreach campaigns, including outbound phone calls to prospective students
- Follow state and federal laws related to data retention of student records
- Monitor and ensure compliance with legislative requirements such as FERPA
- Assist with special projects as assigned by the supervisor and the leadership of the Office of Admissions
- Assist in the testing of ERP systems and any other third-party systems associated with the Office of Admissions
- Serve on department, division, and institutional committees as needed
- Maintain industry standards through reading, research, conferences, and other resources/professional development opportunities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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