Campus Experience Coordinator II, Campus Events
Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Salary
Rate:
Exact $56,821.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Tuition waiver
long-term disability insurance
Job Description
Aims Community College is a comprehensive institution dedicated to providing high-quality education and services to its diverse student population. Located in Colorado, Aims Community College offers a range of associate degree programs, continuing education, and workforce training. The College is committed to fostering a supportive and innovative environment that aligns with its Mission, Vision, and Values. As a public community college, Aims actively embraces diversity and inclusivity, seeking team members who contribute to a culture of care and innovation. The College supports its full-time employees with a robust benefits package, including employer-paid medical and dental coverage, generous leave accrual, tuition... Show More
Job Requirements
- Bachelor's degree in student affairs, education, event management, or related field plus three years of related work experience such as call center, customer service, student affairs, or higher education or equivalent combination of education and/or experience
- OR Associate's degree plus five years of related work experience such as customer service, event planning, program planning, student affairs, or higher education administration
- Excellent collaboration and communication skills
- Keen eye for detail and customer service
- Experience working with diverse populations
- Proficiency in Microsoft Word and Excel
- Excellent oral and written skills including presentations
- Ability to travel to meetings and outlying campus locations
- Ability to adapt and problem-solve on the fly
- Experience with technology systems related to event planning and higher education
- Required documents: cover letter and resume
Job Qualifications
- Bachelor's degree in Student Affairs, Education, Event Management, or related field
- Three years of related work experience in call center, customer service, student affairs, or higher education
- Excellent collaboration and communication skills
- Keen eye for detail and customer service
- Experience working with diverse populations
- Proficiency in Microsoft Word and Excel
- Excellent oral and written communication skills including presentations
- Ability to travel to meetings and outlying campus locations
- Adaptability and problem-solving skills
- Experience with technology systems related to event planning and higher education
- Preferred: One year of supervisory experience
- Three or more years of full-time work experience in continuing education for community college or university
- Experience planning, coordinating, and promoting campus events and programs
- Bilingual in English and Spanish
- Previous experience managing daily front desk and campus visit operations
- Previous experience organizing large campus visit events
Job Duties
- Plan, execute, and evaluate on-campus events such as campus tours, Experience/Discover Aims, and other similar types of open-house and visit events for prospective students and their support systems
- Oversee the registration and confirmation process for events, manage event and other activities utilizing the CRM, and compose, edit, and send out communication relevant to the events
- Serve as the point of contact for high schools, community-based organizations, and other agencies being invited to campus events, ensuring all event information has been entered into the CRM
- Create surveys to gather feedback and suggestions for future improvements
- Generate year-end reports for evaluation of yearly goals
- Support the Campus Experience/Pre-Collegiate team in co-creating, planning, and executing other campus events/activities that take place year-round
- Support College and Career Readiness programming at middle and high schools
- Direct supervision and support of a team of student employees staffed at the Student Station, Call Center, and Information Desk, including scheduling student employees
- With the coordination and support of other team staff, create and implement customer service and professional development trainings for student staff on a regular and timely basis, including trainings around CRM and other platforms
- Assist in general oversight of larger student employee groups, including Student Station, Call Center, Information Desk, and campus visit operations
- Collaborate with other campus departments in the Welcome Center, Student Affairs, and across campus to ensure prospective students receive needed support and resources
- Assists prospective and continuing students with navigating academic offerings and student supports using the CRM
- Provide referrals for services for prospective students based on individualized student needs
- Collaborate with student services areas to provide an excellent student experience
- Identify needs, barriers, and potential risk factors to enrollment and connect students to resources
- Assist students, faculty, staff, and alumni with all aspects of student enrollment
- Support Recruitment team by managing admissions inbox and phone lines, and outreach campaigns including outbound calls
- Follow state and federal laws related to data retention of student records
- Monitor and ensure compliance with legislative requirements such as FERPA
- Assist with special projects as assigned by supervisors
- Assist in testing ERP and other systems associated with the Office of Admissions
- Serve on department, division, and institutional committees
- Maintain industry standards through professional development and research
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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