Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
High Point University (HPU) is a private liberal arts university located in High Point, North Carolina. Known for its personalized approach to education, HPU emphasizes a commitment to excellence in teaching, student engagement, and fostering a supportive campus community. The Office of Communication at HPU plays a critical role in shaping the university's image, facilitating effective communication, and providing first-class service to the campus family, which includes students, faculty, staff, and families. This office is dedicated to enhancing the experience of everyone connected to HPU by serving as a central hub for communication and support.
The Campus Concierge pos... Show More
The Campus Concierge pos... Show More
Job Requirements
- bachelor's degree preferred
- minimum 2 years of customer service experience
- experience with social media platforms
- content writing experience
- availability to work nights and weekends
- strong interpersonal and communication skills
- ability to manage and train a team
- proficiency with Microsoft Office
- ability to multitask and prioritize
- self-starter with problem-solving skills
Job Qualifications
- bachelor's degree preferred in English, communications, or related field
- 2 years of customer service in a business with a reputation for first class customer service
- proficient with Facebook and other social media platforms
- 1 year of experience in content writing
- preferred experience with retail, service industry, or public relations
- ability to provide unmatched customer service to HPU families, students, faculty, and staff
- ability to communicate in a positive manner
- ability to execute multiple job functions
- ability to focus on details and prioritize
- willingness to work on weekends and some evenings
- proficiency with Microsoft products and willingness to learn various computer programs
- proficiency in technology and quick to learn new software
- proficiency with communicating on social media with clear, succinct writing skills
- strong communication skills
Job Duties
- provides extraordinary customer service assisting the HPU family in finding timely solutions to issues of any kind
- oversees graduate assistants and student employees to deliver the HPU experience through various mediums including face-to-face, phone calls, emails, app updates, website updates and social media while enhancing the opinion and advocacy of the university
- oversees public relations on parent social media platforms including Facebook and Instagram
- collaborates with various departments to ensure a positive and quick resolution to issues and concerns of parents and families
- oversees 40-60 part-time staff as the manager-on-duty which includes hiring, firing, training, approving time in Workday, and providing coaching and feedback
- maintains processes and standards specific to any of the Concierge desks located throughout campus
- reviews scheduling for all Student Concierge Workers
- implements Airport Transportation Program
- maintains positive work atmosphere by acting and communicating effectively
- requires a self-starter working independently with strong interpersonal skills
- performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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