Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Flexible Schedule
Job Description
High Point University (HPU) is a private university located in High Point, North Carolina, known for its commitment to providing a superior educational experience through rigorous academics and a vibrant campus community. The Office of Communication at HPU plays a vital role in managing the university's communications and ensuring that students, faculty, staff, and families receive timely and accurate information. As a part of its dedication to enhancing the HPU community experience, the university is seeking a Campus Concierge who will serve as the primary point of contact for parents and families, representing the university's brand and commitment to first-class... Show More
Job Requirements
- bachelor's degree preferred in English, Communications, or related field
- 2 years of customer service experience in a business known for first-class customer service
- proficiency in using Facebook and other social media platforms
- minimum of 1 year content writing experience
- availability to work some weekends and evenings
- ability to provide exceptional customer service
- strong interpersonal communication skills
- ability to manage and lead a team of student employees
- proficient with Microsoft Office and various computer software
- self-motivated with excellent organizational and multitasking skills
- willingness to learn and adapt to new technologies
Job Qualifications
- bachelor's degree preferred in English, Communications, or related field
- 2 years of customer service in a business with a reputation for first class customer service
- proficient with Facebook and other social media platforms
- 1 year of experience in content writing
- preferred experience with retail, service industry, or public relations
- ability to provide unmatched customer service to HPU families, students, faculty, and staff
- ability to communicate in a positive manner
- ability to execute multiple job functions
- ability to focus on details and prioritize
- proficiency with Microsoft products and willingness to learn various computer programs
- proficiency in technology and quick to learn new software
- proficiency with communicating on social media with clear, succinct writing skills
- strong communication skills
Job Duties
- provides extraordinary customer service assisting the HPU family in finding timely solutions to issues of any kind
- oversees graduate assistants and student employees to deliver the HPU experience through various mediums including face-to-face, phone calls, emails, app updates, website updates and social media while enhancing the opinion and advocacy of the university
- oversees public relations on parent social media platforms including Facebook and Instagram
- collaborates with various departments to ensure a positive and quick resolution to issues and concerns of parents and families
- oversees 40-60 part-time staff as the manager-on-duty which includes hiring, firing, training, approving time in Workday, and providing coaching and feedback
- maintains processes and standards specific to any of the Concierge desks located throughout campus
- reviews scheduling for all Student Concierge Workers
- implements Airport Transportation Program
- maintains positive work atmosphere by acting and communicating effectively
- requires a self-starter working independently with strong interpersonal skills
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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