Call Centre Sales Manager (Asia-Pacific)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
base salary
Generous incentives
Relocation support
Career growth opportunities
dynamic work environment
Collaborative team culture
Professional Development
Job Description
Hospitality Marketing Concepts (HMC) is a leading global provider of digital loyalty solutions tailored specifically to upscale hotels worldwide. With a robust presence in the hospitality industry, HMC offers comprehensive and turnkey solutions that encompass the entire lifecycle of loyalty programs. This includes the initial concept and design phase, seamless IT deployment, ongoing management, dedicated marketing strategies, and attentive member service. The company is recognized for its innovative approach to enhancing customer engagement through personalized loyalty programs that drive repeat business and foster strong relationships between hotels and their patrons.
HMC's loyalty solutions are strategically designed to increase a hotel'... Show More
HMC's loyalty solutions are strategically designed to increase a hotel'... Show More
Job Requirements
- Conscientious, self-motivated and dedicated
- ability to set targets and have achieved them
- high level of integrity and loyalty
- motivational and positive attitude
- skilled in making sales and sales techniques
- ability to analyse data to spot trends and anomalies and act upon it
- strong inter-personal, analytical and organizational skills
- solid understanding of finance principals, ability to develop sales forecasts and meet profit margins
- a hands-on individual with an entrepreneurial spirit
- strong quantitative, analytical and conflict resolution abilities
- ability to work in a very fast-paced environment, has high energy and able to work with and implement change
- proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook)
Job Qualifications
- At least 2-3 years of successful outbound sales experience in a managerial role
- proven leadership skills in recruitment, training and leading outbound telesales teams
- previous responsibility for P&L management
- experience in dealing with external clients
- high energy and entrepreneurial spirit
- well-developed interpersonal, analytical and organizational skills
- ability to work independently and manage both direct and remote teams
- proficiency in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
- understanding of finance principles and ability to develop sales forecasts and meet profit margins
- effective written and verbal communication skills
Job Duties
- Direct and implement Call Center best practices
- effectively recruit, train, develop and motivate a team of Sales Managers and Team Leaders in an outbound sales environment, both directly and remotely
- execute implementation and roll-out schedule for each hotel program
- develop and execute Call Centre tactical plans to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program
- travel to and conduct regular visits/audits of all hotel programs
- participate in sales forecasts, territory planning and strategic development of the region
- train hotel staff on hotel program
- recognize and act on new business opportunities consistent with company strategy
- build a positive working atmosphere throughout the region
- liaise with Marketing, IT, and Finance teams to ensure a tight and positive working relationship
- ensure adherence to Administration, Finance and HR policies and any new company policies introduced from time to time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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