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Call Center Shift Supervisor - Olathe Hospital
Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Diversity and inclusion initiatives
Job Description
Olathe Hospital, a reputable healthcare facility known for providing comprehensive medical services, is committed to delivering high-quality patient care and exceptional customer service. As part of the Kansas University Medical Center health system, the hospital prioritizes patient safety, operational efficiency, and community wellness, making it a trusted provider in the region. This hospital offers a dynamic, fast-paced environment where dedicated and compassionate professionals come together to support the healthcare needs of their diverse patient population. With a focus on innovation, collaboration, and continuous improvement, Olathe Hospital fosters a workplace culture that encourages growth, professionalism, and respect for all employees and... Show More
Job Requirements
- High school graduate or GED
- Two or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
- Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
- Ability to coordinate activities or tasks of people and groups
- Strong computer skills
- Excellent typing, grammar and spelling skills
- Excellent customer service skills
Job Qualifications
- High school graduate or GED
- Two or more years of supervisory experience in a call center, switchboard call center, or dispatch environment
- Experience handling communication with diverse populations sensitively and tactfully
- Excellent typing, grammar, and spelling skills
- Strong computer skills
- Excellent customer service skills
- Ability to coordinate activities and tasks of people and groups
- Associates degree in a related field preferred
Job Duties
- Provide daily supervision of call center employees encouraging customer service focus
- Locate appropriate physicians/services for callers and facilitate connections
- Operate overhead paging system and page physicians as needed
- Manage call queues and accept escalated calls
- Prepare and reconcile daily, weekly, and monthly call center reports
- Oversee emergency code activations and ensure protocol adherence
- Conduct call monitoring and provide feedback for quality improvement
- Conduct biweekly and monthly team meetings
- Provide initial and ongoing training and cross-training for employees
- Manage attendance, performance, and disciplinary actions for team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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