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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $24.03
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
dental coverage
vision coverage
401(k) Plan
Employee Discounts
Tuition Reimbursement
Paid Time Off
Paid parental leave
Disability Benefits
Life insurance
Supplemental benefit programs
Employee assistance program
wellness programs
Job Description
AT&T is a leading global telecommunications company with a strong presence in providing innovative communication and technology solutions. Established as a pioneer in the telecommunications industry, AT&T has continuously evolved to offer a wide range of products and services including wireless communications, internet, digital television, and advanced networking solutions. With a commitment to connecting people to what matters most, AT&T has a robust infrastructure, state-of-the-art technology, and a customer-focused approach to service delivery. The company's dedication to employee growth, diversity, and inclusion fosters a dynamic work environment where individuals can thrive and build rewarding careers.
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Job Requirements
- Must be able to work onsite at 1355 W University Dr, Mesa, AZ 3-4 days per week and remotely 1-2 days weekly
- Verified internet service with minimum 12mb upload and 18mb download speeds
- Dedicated home workspace equipped with desk, chair, electrical outlet, surge protector, and direct LAN connection
- Ability to follow technical support processes and organizational security standards
- Be available, accessible, and accountable during scheduled work shifts
- Participate in workspace audits including remote desktop observation and live monitoring
- Flexible to work nights, weekends, and overtime
- Ability to complete required training
- Commitment to equal employment opportunity policies
Job Qualifications
- High school diploma or equivalent
- Experience in commissioned sales highly preferred
- Strong communication and interpersonal skills
- Customer-focused mindset
- Ability to work in a fast-paced environment
- Problem-solving skills
- Attention to detail
- Basic technical troubleshooting knowledge
- Adaptability and strong work ethic
Job Duties
- Handle customer interactions including calls, chats, and emails in a fast-paced environment
- Identify upselling opportunities and close deals to reach sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic technical problems and escalate when necessary
- Build customer confidence and loyalty by resolving issues efficiently
- Support various customer inquiries including technical issues
- Work a flexible 40-hour per week schedule which may include nights, weekends, and overtime
- Participate in paid training programs
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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