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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Bonus opportunities
Paid Time Off
Free gym membership
Free parking
Cell phone benefits
Job Description
VXI Global Solutions is a leading provider of customer experience management and business process outsourcing services. The company operates world-class contact centers offering solutions such as customer service, technical support, and sales to a variety of industries including banking and finance. Located in Charlotte, NC, VXI prides itself on its commitment to passion, customer focus, and creating an engaging and positive work environment where employees believe in what they do. Known for its supportive culture and comprehensive training programs, VXI is dedicated to the growth and success of its employees, making it a desirable place to start and build a... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service or call center environment
- Availability to attend 100% of a 12-week training program
- Ability to work flexible shifts including weekends, holidays, and varying hours
- Successful completion of 7-year employment verification
- Successful completion of 10-year background check
- Passing 10-panel drug screening test including THC
- Strong verbal communication skills
- Ability to handle confidential information securely
- Strong problem-solving abilities
Job Qualifications
- High school diploma or equivalent
- Proven experience in a call center or customer service environment preferably within banking or financial industry
- Strong verbal communication skills with customer-centric approach
- Excellent problem-solving skills and attention to detail
- Familiarity with banking products, processes, and regulations
- Proficient in computer systems, databases, and CRM software
- Ability to adapt to a fast-paced work environment
- Strong multitasking skills
- Willingness to work flexible hours including evenings, weekends, and holidays
Job Duties
- Handle incoming calls from customers regarding card services and deposit-related queries
- Identify and address customers' concerns and complaints professionally and empathetically
- Update customer account information and process transactions
- Develop a deep understanding of the bank's card services and deposit products
- Adhere to banking regulations, security protocols, and data protection guidelines
- Communicate effectively with customers to explain processes and set expectations
- Maintain accurate records of customer interactions and transactions
- Stay updated on industry trends and internal processes
- Meet and exceed performance targets including call handling time and customer satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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