Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Night Shifts
Benefits
competitive pay
remote work
flexible schedule
Inclusive culture
growth opportunities
Job Description
Lucky Lincoln Gaming is a dynamic gaming technology company dedicated to providing exceptional service and technical support to more than 240 partners across the industry. As a prominent player in the gaming sector, Lucky Lincoln Gaming demonstrates a strong commitment to operational excellence, leveraging innovative approaches to customer service and backend support. The company operates with a clear focus on growth and accountability, driven by the Entrepreneurial Operating System (EOS), which aligns their teams and streamlines their processes to optimize business outcomes. Their core values emphasize ownership, exceptional hospitality, positive culture, self-motivation, and clear communication, creating an environment that fosters... Show More
Job Requirements
- High school diploma or GED
- Previous experience in a call center or customer-focused environment
- Strong communication and interpersonal skills
- Excellent written and communication skills
- Ability to multitask with minimal direction
- Attentive to detail with a passion to learn and grow
- Must be at least 21 years of age
- Great customer service skills
- Weekend and evening availability
Job Qualifications
- High school diploma or GED
- Previous experience in a call center or customer-focused environment
- Strong communication and interpersonal skills
- Excellent written and verbal communication skills
- Ability to multitask with minimal direction
- Attentive to detail with a passion to learn and grow
- Great customer service skills
- Weekend and evening availability
- Must be at least 21 years of age
Job Duties
- Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
- Create, follow up on, and close tickets as required daily
- Focus on increasing percentage of remote fix tickets relative to the total tickets
- Prioritize and organize calls according to urgency
- Supervise the route and status of field technicians and collectors to prioritize their daily schedule
- Maintain and update call logs, call records and other important documentation
- Ensure location owners feel supported and valued
- Build relationships with location owners and other call center team members based on trust and reliability
- Utilize relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
- Review and communicate low level alerts to the technician and collection team
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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