Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Incentive Bonuses
Work from home eligibility
Professional development opportunities
Job Description
A+ Federal Credit Union is a reputable and growing financial institution committed to serving its members with excellent financial products and services. With a strong emphasis on teamwork and a culture where every voice matters, A+ Federal Credit Union promotes a collaborative environment that fosters both professional and personal growth. As a member-owned financial cooperative, the Credit Union offers a broad range of banking services, including loans, savings accounts, and other financial solutions designed to enhance the financial well-being of its members. With a commitment to quality service and community engagement, A+ Federal Credit Union stands out as a trusted... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum of six months financial institution experience or equivalent call center experience preferred
- Skilled use of phone system, computer, and all related software
- Basic math/accounting skills
- Excellent verbal and written communication skills
- Research and problem solving skills
- Ability to work independently and as part of a team
- Flexibility to adapt to change
- Bilingual Spanish preferred
Job Qualifications
- High school diploma or GED equivalent
- Minimum of six months financial institution experience or equivalent call center experience preferred
- Skilled use of phone system, computer, and all related software
- Basic math/accounting skills
- Excellent verbal and written communication skills
- Research and problem solving skills
- Ability to work independently and as part of a team
- Flexibility to adapt to change
- Bilingual Spanish preferred
- Pleasant and professional appearance
- Pleasant speaking voice
- Good listening skills
- Enjoy working with the public using courteous professional approach
- Able to work flexible hours including Saturdays
- Dependable
- Independent worker
- Strong ability to multi-task
- Organizer and planner
- Possess decision-making abilities
- Versatile in all aspects of the Credit Union
Job Duties
- Answer all incoming calls within the established ring time goal
- Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
- Stay apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
- Use pleasant, professional voice, and good listening skills to enhance service
- Assist members with loan inquiries, which may include payoff requests, rate information, processing payments, establishing automatic transfers and payment history details
- Educate and advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing necessary research
- Promote and maintain quality internal service to cultivate relationships with departments and branches to develop a team atmosphere
- Attain and maintain knowledge of all credit union products and services
- Inform existing and prospective members of current promotions and new or updated products/services
- Utilize online account opening system to open various types of accounts for members, offering products/services to increase services per retail household
- Answer questions regarding cleared items, direct deposits, and various types of transactions on accounts
- Place applicable types of stop payments following appropriate procedures
- Be knowledgeable of regulation requirements as applicable to debit card holds, pending transaction processes, opting members in and out
- Assist members with troubleshooting and resolving issues by accessing member’s online activity and resetting or unlocking logins
- Prepare and submit all wire transfer requests following appropriate procedures
- Use DocuSign system to securely send requested documents to members for completion
- Use internal software to review and create copies of cleared items as requested
- Handle adjustments to credit union Member Rewards program
- Answer inquiries regarding funds availability, check holds and releasing holds within approved limits
- Handle debit card requests for ordering, blocking, and travel notifications
- Make fee reversal decisions within approved limits
- Reach and maintain a minimum of 75 percent success in established sales goal referrals and 80 percent success in quality assurance monitoring
- Complete required assignments for Level I
- Perform other duties as required or assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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