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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $25.00
Work Schedule
Standard Hours
Benefits
Group Health Plan
Dental Insurance
Vision Insurance
Education Assistance
Student loan payback program
401(k) with Company Match
Paid Time Off
Paid holidays
formal training programs
Free car washes
Employee recognition events
competitive compensation
growth potential
Job Description
Crew Carwash is a leading car wash company renowned for its strong commitment to its people and exceptional customer service culture. Operating throughout Indiana, Crew Carwash has made a remarkable reputation for being an outstanding workplace and has been recognized as a Glassdoor’s Best Place to Work for five consecutive years, including 2024. The company prides itself on creating a fun, healthy, and rewarding work environment complemented by structured and formal training at all levels, enabling continuous growth and development for its employees. This dedication to excellence and care extends not just to customers but also to every team member,... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer support or related field
- Proficient use of Microsoft Office applications
- Excellent verbal and written communication skills
- Ability to handle high volume phone and email inquiries
- Strong organizational and multitasking abilities
- Positive attitude and dedication to customer service
Job Qualifications
- Proficient use of Microsoft Office products particularly Excel
- Outstanding communication skills
- Strong desire to give exemplary service to customers
- Experience in customer service or support roles preferred
- Ability to manage multiple tasks in a fast-paced environment
- Strong problem-solving and data entry skills
- Ability to work well independently and as part of a team
Job Duties
- Answer and respond to customer phone calls, email communications and field requests professionally and timely
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback and funnel them to the appropriate supervisor or director
- Perform data entry and database maintenance functions
- Set-up and administration of Crew's Fleet Program
- Administration of Crew's Fundraising Program including handling inquiries, processing applications, qualifying non-profit status, preparing contracts, and ordering tickets
- Process and ship Book and Gift Card orders placed on website daily
- Provide front desk/receptionist coverage by greeting guests and answering main phone line
- Sort mail and process corporate and phone book/ticket orders
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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