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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.55
Work Schedule
Standard Hours
Benefits
Employee Discounts
Tuition Reimbursement
Paid Time Off
Paid parental leave
Medical insurance
Dental Insurance
vision coverage
401(k) Plan
adoption reimbursement
Disability Benefits
Life insurance
Supplemental benefit programs
Employee Assistance Programs
wellness programs
Job Description
AT&T is a globally recognized leader in communications and technology, dedicated to connecting people and businesses through innovative services and cutting-edge solutions. With a rich history spanning over a century, AT&T has consistently been at the forefront of technological advances, driving change and enhancing the way people communicate. Located at 600 NW 79th Avenue, Miami, FL 33126, this particular opportunity invites motivated candidates to be part of a dynamic team that plays a crucial role in maintaining AT&T's outstanding reputation for customer service and technological excellence. The company prides itself on fostering an inclusive work environment, prioritizing equal employment opportunities,... Show More
Job Requirements
- Must be bilingual fluent in English and Spanish
- Ability to work full-time 40 hours per week
- Flexibility to work during operating hours of 7:45am to 7pm Monday through Friday
- Availability to work occasional evenings, weekends, and holidays as required
- Willingness to work onsite at 600 NW 79th Avenue, Miami, FL 33126
- Previous call center or customer service experience preferred
Job Qualifications
- Bilingual fluency in English and Spanish
- Experience in call center or customer service roles
- Strong communication and interpersonal skills
- Ability to simplify and explain complex billing and service information
- Proficiency with technology and problem-solving
- Ability to work within scheduled hours
- Desire to work onsite in a call center environment
Job Duties
- Assist business customers with requests, questions, and inquiries on all products and services offered
- Handle billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, and advanced technical support
- Use problem-solving skills to address complex issues spanning multiple networks and elements
- Navigate multiple tools and systems to update customer accounts and maintain records
- Provide personalized recommendations to meet customer needs and sales goals
- Engage Tier 3 support and third-party vendors to resolve service faults
- Handle wireless local number portability, relocations, combined bill support, and prepaid service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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